cyclops fluid trainer question

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2014-01-26 11:10 AM

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Akron
Subject: cyclops fluid trainer question
I don't get many responses on the gear forum so I thought I would ask here. Mine just started leaking after 2.5 yrs. I know it has a lifetime warranty, but I'm curious about ur experience. Will I have to box my old one and send it back? How long before I get a replacement? Do I have to pay to return ship it? This stinks!

2014-01-26 12:49 PM
in reply to: SEADOCHA

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Bloomington, MN
Subject: RE: cyclops fluid trainer question

I would contact CyclOps directly. They have great customer service. My trainer is a Kenetic; but I have CycleOps rollers. They should to leak, ever. I am betting they will take care of you. Not sure about shipping; but you should get a replacement for sure. 

 

2014-01-27 10:46 AM
in reply to: Buckshot

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Regular
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Subject: RE: cyclops fluid trainer question
I called today and they said to ship it back. Hopefully it works out
2014-01-27 4:00 PM
in reply to: SEADOCHA

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Highlands Ranch, Colorado
Subject: RE: cyclops fluid trainer question

My older cycleops fluid trainer had started to wear out and was becoming increasingly hard to spin.  I called Saris, which now owns CycleOps, and they replaced the fluid unit for $99.  It hadn't failed so I wasn't expecting a free replacement but it was nice to get basically a new trainer for $99.

2014-01-29 6:51 AM
in reply to: FF Stock

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Subject: RE: cyclops fluid trainer question
Mine also started leaking after about 2.5 years. I asked my local bike shop where I bought it from and they said to bring it back to them. They handled the entire exchange for me and got me the replacment a few weeks later. Great service.

Keba
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