Site Issues Training Log & Site Support » Multisport activities don't import correctly Rss Feed  
Moderators: k9car363, alicefoeller Reply
2017-05-01 2:21 PM

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Subject: Multisport activities don't import correctly

Last weekend I had a duathlon and I used the duathlon multisport function on my watch.  I was not impressed with the way that BT imported it.  The first run was fine. The transition was imported as a random sport, the bike listed the total distance, not the bike distance, the second run listed the total distance and not the run distance.

One would think that a triathlon site would import multisport activities correctly. Sad.



2017-05-02 5:09 PM
in reply to: jmkizer

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Subject: RE: Multisport activities don't import correctly
Hi Janyne,

I know this is a sore spot. I don't believe we've ever been great at this because all of the various devices don't use the same parameters to output multisport files. New devices are being introduced and redesigned all the time, and it's hard to keep up with it, since we aren't a big corporation.

However, we had another member recently complain about this issue, and we are looking into what can be done, and whether our integration with Tapiriik can fix it. Often if it imports correctly into Strava or Training Peaks, you can sync that automatically with BT, and it will all look good on our end. But the Tapiriik integration is a new one for us, and we don't have much data on how it works with multisport, so I appreciate all of the user feedback and any help in continued testing you are willing to give.

- Alice
2017-05-02 5:11 PM
in reply to: alicefoeller

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Master
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Raleigh, NC area
Subject: RE: Multisport activities don't import correctly

Originally posted by alicefoeller Hi Janyne, I know this is a sore spot. I don't believe we've ever been great at this because all of the various devices don't use the same parameters to output multisport files. New devices are being introduced and redesigned all the time, and it's hard to keep up with it, since we aren't a big corporation. However, we had another member recently complain about this issue, and we are looking into what can be done, and whether our integration with Tapiriik can fix it. Often if it imports correctly into Strava or Training Peaks, you can sync that automatically with BT, and it will all look good on our end. But the Tapiriik integration is a new one for us, and we don't have much data on how it works with multisport, so I appreciate all of the user feedback and any help in continued testing you are willing to give. - Alice

I have Garmin sync to BT automatically and to TP and Strava automatically. BT is the only place that it failed to import properly. This is not a Tapiriik issue, have set up Garmin to sync to BT directly.

2017-05-02 5:15 PM
in reply to: jmkizer

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Subject: RE: Multisport activities don't import correctly
Would you consider (for the common good) turning off the Garmin sync and syncing your Strava to BT at Tapiriik? Maybe if Strava parses the file correctly and sends it over, we can receive it correctly, vs. trying to parse the file from Garmin.

I'm not the programmer, so this might not work, but if we can narrow it down, it's easier to fix.
2017-05-03 1:55 PM
in reply to: 0

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Master
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Raleigh, NC area
Subject: RE: Multisport activities don't import correctly

Originally posted by alicefoeller Would you consider (for the common good) turning off the Garmin sync and syncing your Strava to BT at Tapiriik? Maybe if Strava parses the file correctly and sends it over, we can receive it correctly, vs. trying to parse the file from Garmin. I'm not the programmer, so this might not work, but if we can narrow it down, it's easier to fix.

Is BT no longer supporting the direct import from Garmin?



Edited by jmkizer 2017-05-03 1:56 PM
2017-05-03 3:33 PM
in reply to: jmkizer

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Master
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Subject: RE: Multisport activities don't import correctly
We are still supporting it, but if it has never worked correctly for multisport and Tapiriik integration does work for multisport workouts, it would make sense for us to encourage people to sync with Tapiriik instead of directly with Garmin.


2017-05-03 5:12 PM
in reply to: alicefoeller

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Subject: RE: Multisport activities don't import correctly

Originally posted by alicefoeller We are still supporting it, but if it has never worked correctly for multisport and Tapiriik integration does work for multisport workouts, it would make sense for us to encourage people to sync with Tapiriik instead of directly with Garmin.

Actually, this sounds pretty much like BT is no longer supporting it.  If it works, great, if it doesn't we're not fixing it. 

2017-05-03 9:12 PM
in reply to: jmkizer

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Subject: RE: Multisport activities don't import correctly
Well, I wouldn't put it like that.
We've always had our primary focus and mission on supporting triathletes with content and community and training plans and the ability to keep a log online, and the whiz-bang technology has been secondary.
That's why, although we have a Garmin sync and have for years, we've never had one for Polar or Apple or any other competing watches. Trying to keep up with every device and file type has never been our mission here.

In the interest of keeping our investment in the Training Logs functional, we're moving to a more open source way of sustaining it, which is to use a broader platform (Tapiriik) to sync among multiple data sources. I don't think most of our members would want us to stop putting resources into content and forums in order to spend all of it chasing tech updates. There are certainly companies that are great at that. There are whole industries that revolve on making accessories and integrations for each new mobile device as it's introduced. But that's never been our game historically. It seems smarter to look toward something that will work better, more sustainably, for a larger number of devices, which is why we're pushing the Tapiriik sync.

However, we just invested in a fairly large coding upgrade in April, which was set in motion in the middle of the night one night while we were all sleeping, and unfolded largely without a hitch, to address some problems with Garmin upload and file syncing. So, yes, we are supporting Garmin sync. I'm a bit new to the show here, so I don't have top-of-mind all the details of how well we've historically performed on these issues. I only remember me personally uploading/syncing all of my routine workouts, by hand keying in my race data, back in 2011, because the multisport workout import was never smooth. So I don't feel it's deteriorating, but something we can take a look at and see if we can solve it without betting the house on an incremental improvement.

Alice
2017-05-03 9:15 PM
in reply to: alicefoeller

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Subject: RE: Multisport activities don't import correctly
Also, there's currently an active task in the programming department to look at a duathlon workout that didn't import correctly from another user.
So, we are in fact working on it.

I was asking if you could test it the other way, but if you don't want to do that, it's OK. I'll let you know the progress we are making on the task that was already in motion before your post.

Thanks for keeping us accountable.
2018-05-10 12:59 PM
in reply to: alicefoeller

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Subject: RE: Multisport activities don't import correctly

I just wanted to report that this is still an issue.

2018-05-10 10:17 PM
in reply to: jmkizer

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Subject: RE: Multisport activities don't import correctly
Thanks. Can you remind me which device you were using?
And was it a duathlon or a triathlon?


2018-05-14 7:06 AM
in reply to: alicefoeller

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Subject: RE: Multisport activities don't import correctly

Originally posted by alicefoeller Thanks. Can you remind me which device you were using? And was it a duathlon or a triathlon?

I'm using a 920XT.

The event that I was referring to above was a duathlon on April 28.

I also did a triathlon on May 12 that had the same import issues.

2018-05-23 7:39 AM
in reply to: jmkizer

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Subject: RE: Multisport activities don't import correctly

Do you have any updates on this?

2018-05-23 8:11 AM
in reply to: jmkizer

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Subject: RE: Multisport activities don't import correctly
I just checked in with our programmer again.

My understanding is we have never been able to offer a way for multisport workouts to import as separate workouts in the Training Log because of the way databases work, but I've asked the team to see if there is a way to map the sub-workouts (the bike leg, for example) into the appropriate sport in your training log. I'm guessing if I looked at the export file, the data isn't structured the same way as it is for a single workout, and that's why it can't work.

I know in the 10+ years I've been using this site, I've always done a manual upload for my races, or created a race report, which was then reflected in my training log. Still, I'd like to see if we can get this working. I'll post an update when I have one.
2018-05-23 8:24 AM
in reply to: alicefoeller

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Master
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Subject: RE: Multisport activities don't import correctly

Originally posted by alicefoeller I just checked in with our programmer again. My understanding is we have never been able to offer a way for multisport workouts to import as separate workouts in the Training Log because of the way databases work, but I've asked the team to see if there is a way to map the sub-workouts (the bike leg, for example) into the appropriate sport in your training log. I'm guessing if I looked at the export file, the data isn't structured the same way as it is for a single workout, and that's why it can't work. I know in the 10+ years I've been using this site, I've always done a manual upload for my races, or created a race report, which was then reflected in my training log. Still, I'd like to see if we can get this working. I'll post an update when I have one.

That's not the case. The sports to map but the distances imported are the total distance, not the distance for each leg.

See https://beginnertriathlete.com/discussion/training/index-weekly.asp?memberid=137460&year=2018&month=5&day=12 for an uncorrected example of half ironman import. Note the run is listed as 70.25 long. They are simply importing the wrong distance field.

I would expect that a triathlon training log could properly import triathlons.

2018-05-23 8:28 AM
in reply to: jmkizer

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Subject: RE: Multisport activities don't import correctly
OK, great, this is the kind of detail I need. So it does recognize the sports individually. It's just grabbing the "total time" field (which is probably what it always grabs if it's an individual run or bike) and putting that in as the time, when for multisport, there is likely a "subtotal time" or something - some other field with another name.

Yes, of course it SHOULD be able to work correctly, but when you get out into the weeds, you can see the complexity in making all of these computers send and receive information in a way that makes it seamless for the user. It's obvious to us that whatever Garmin names the spreadsheet cell for run subtotal should end up in your run total time in your training log. But the computer program doesn't know that. And each device names its data fields whatever it wants.
(And we don't make a ton of money running this website, so we can't pay for infinite programming time the way the multisport sites backed by Garmin, UnderArmor and other big guys can. We're independent.)

I appreciate the very specific feedback. This will make it easier to correct.


2018-05-23 11:49 AM
in reply to: alicefoeller

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Subject: RE: Multisport activities don't import correctly

I don't know if this is helpful or not - the same thing happened on my logs after my triathlon on Sunday.  I have since manually updated it, but the run uploaded as 17ish miles (total distance of the race vs the 5K run).  That said, I also have my garmin connected to my weight watchers app, and the same thing happened on that upload also.  It recorded the swim and bike fine, but the run got entered as 128 minutes (or something similar - basically the time for the whole race vs only the run).  So, it wasn't just BT that got the info from garmin incorrectly.

2018-06-08 12:09 AM
in reply to: jenstewey

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Subject: RE: Multisport activities don't import correctly
Thanks! At least it makes me feel better if WW has the same problem.

Our programming team has identified a fix and will be implementing it over night. We will then test and see if the problem is fixed next time someone uploads a race that was captured in multisport mode.
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