Subject: RE: Suunto t6 or Garmin 305 Fwiw, the customer service at Garmin is phenominal ... such as in the best I have experienced with any company. I called the support folks today regarding my 2 1/4 year old Forerunner 305 not retaining battery power beyond 2-3 hours when fully charged. I fully expected them to tell me that either: 1) I needed to get the battery replaced and for there to be a fee involved; or, 2) You cannot change the battery and you are SOL. I got neither. Garmin said that since it a problem that is obviously through no fault of the user that they would deem this to be a 'full warranty' job. They gave me a return authorization number and promised to ship it back fixed after 7-10 days upon receipt. It is this customer service that compelled me to stick with Garmin over the years, particularly when I upgraded from the 301. It is also this customer service that enabled me to recommend them to at least half a dozen friends who has since purchased a 305. I cannot attest to Suunto because I have never owned one, but can tell you that in the unlikely event you have problems with your unit then you have something to fall back upon. |