Subject: Roadbikeoutlet.com ~BEWARE!!! I would like to leave a brief review of my experience with this company. First I am of limited $$$. I saw them on ebay and their great ratings. They were within the price range I was wanting and being a beginner I didn't want to fork big $$$ right away. Ordered the bike and it was scratched (not from shipping), but from where components were attached (near brakes, shifters, etc.) Not too big of a deal. I took it down to my LBS to assembled completely and to give it the once over. I go to pick it up and they tell me they sent the wrong size handle bars (.4cm too small) and wouldn't tighten properly. My option, buy a new set from my LBS or have the company send new ones. I opted for the company to fix their screw up. I contacted roadbikeoutlet (by email & phone) they said they didn't have touch-up paint for the scratches and would give me a $10 credit (big whoop). As far as the handle bars, they said they would ship out the correct size and the grip tape. I waited two days for an email confirmation or phone call. Nothing. I did receive an ebay email to revise my review of their service ( I gave them a poor rating on the initial review). I decided to wait to give the new review after receiving the proper replacement parts and that they were the appropriate ones. Another day or two passes and still nothing! I call. They said they wouldn't send the new parts till I gave them a positive review on ebay. Ummm EXTORTION? Anyway, I finally convinced them to send what I needed and got them yesterday. The bars fit, but they sent me the wrong color tape (plus just rubber tape. No adhesive tape.) No apology! No compensation for the costs incurred for 2 bike assemblies at the LBS ($40 each) and no sign of any credit to my account. I contacted ebay and filed an extortion complaint and hope they will resolve the problem. Buyer beware! |