General Discussion Triathlon Talk » 3D (3 Disappointments) Rss Feed  
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2013-07-29 2:49 PM


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Subject: 3D (3 Disappointments)
I have raced triathlon in Michigan for the last 10 years, each year competing in multiple events run by 3D. Up until 2010, they were THE main triathlon organizers in Michigan (with the exception of Elite Endeavors (out of the Sylvania, Ohio area). Having raced with them for many years, I feel my perspective is credible. Starting in sprints and Olympic distance events I was impressed with 3D's organization. Their courses were usually marked well (one exception: while driving the bike course a day early we had to correct the RD as he started marking the wrong road). My one complaint early on with 3D was the negative tone the RD had on race day while making general announcements (I realize RDs have to be blunt as many people don't listen to instructions, but his directions were condescending). I believe he has been receptive to feedback, as the last few years the RD has mellowed (yes I do know the RD's name but choose not to use it).

As my triathlon racing has grown, I have been able to compete beyond 3D's circuit. While participating in many more races, I have started to look at the value you get from a triathlon race entry fee, including the little things that bring me back to a race. Here is where 3D has fallen short in recent years.

1. Price Structure: The best discount 3D offers is to sign-up for events by new years eve prior to the racing year. Problem? They still haven't completed their race calendar. Most race companies have rolling deadlines (i.e. price increases 3 months, 2 months, 1 month from race day). 3D has 1-2 deadlines for all races combined. Yes, this means the same price increase date for a May race and October race. They attempt to rectify by offering a last minute $10 off when they realize very few have signed up. They have also attempted a few price-saving gimmicks but if you carefully look, actually don't save $$. Their explanation involves wanting to purchase all of their materials at one time (i.e. race t-shirts).

2. Course Officiating: Bike-drafting is essentially LEGAL in 3D events, as they will not pay for anything beyond one of their own trucks to drive the course (as they move volunteers and equipment). The RD didn't even bother mentioning it this weekend at Lumberman. I have had mini-peletons pass in all but one 3D event.

3. Volunteers: 3D offers school/community groups the chance to give time to help and in return donate $ back to your program. I found this is subject to their finances however. I brought in an identical student group to volunteer for an event in 2 separate years. The donation in year 2 was 50% of the year 1 donation. We decided to give our time and efforts to other causes afterwards. I have read earlier posts complaining about volunteers. Understand that 3D's race management is responsible for improperly training these volunteers.

4. Amenities: Three words: ON THE CHEAP. Finishers medals to all participants sounds good. However, the $1.50 Crown award medals are hardly rewarding, and exactly alike from race to race with the exception of the sticker showing the race name. 3D used to give a unique finishers race towel or 3D water bottle instead of the cheap medal. Why switch from a unique, free-advertising and promoting award...because it is cheaper. Most racers don't care about swim caps, and I rarely do. However, I was plain yellow swim cap when racing a 70.3 this past weekend at Lumberman. Why the switch...it is cheaper. 3D irresponsibly bought t-shirts without sampling them, resulting in a massive t-shirt SNAFU this year. They kindly offered to switch t-shirts as long as you came to another of their events and brought your original kid-sized shirt. Why settle for inferior product? C-H-E-A-P. How else can you organize a cheap race? I recently organized a 5K fun run for my church and was able to get Road ID race bibs for FREE. Guess what race bibs 3D uses for ALL tri's this year??? Yep...the exact same FREE bibs.

5. Post-Race Food/Drink: During the last 2-3 years, I have stuck with Olympic or Half-Iron distance events. This year as I have crossed the finish line, 3D has either run out of food or had slim-pickings. I am convinced 3D caters to newer triathletes who mainly race sprints. While on one hand this draws new sprint athletes that might return, it discourages others like myself who will not. Last month at the Big Fish Tri, I finished the Olympic tri to find a picked over food table with a few pieces of pizza left (no I was not the last finisher....rather just over 2:30 for an Olympic). Imagine you have just raced 5+ hours in a 70.3, have crossed the finish line dehydrated, and find only water and a kiddie-pool with a dozen warm colas. When asked where the electrolyte drinks were (HEED, Gatorade, etc), you are told "we ran out". With all due respect to beginning triathletes or those specializing in sprints...you cannot treat someone racing an Olympic or longer distance the same as a sprint athlete. Why didn't they hold back electrolyte drinks or cold drinks for longer distance athletes? ??

6. Transition Security: As mentioned earlier, there is a easily-bypassed security system with 3D to retrieve your bike afterwards. I am thankful that triathletes are honest individuals, otherwise many would have their $3K bikes missing. How difficult would it be to have bike # stickers to match race bib #s? Nope, this would cost $.

It is obvious that competition has started eroding into 3D's market share. Remember this each time you get a 3D e-mail saying "we have 200 more spots open" one week prior to racing (they used to sell out), or a $10 off deal opens (remember its still $20-30 more expensive than in March). 3D's decline is not a result of slower economics in Michigan. I once thought they were interested in promoting the sport of triathlon (an in fact they may have). I now believe they are all about the $$$. From talking to former 3D crew to other veteran triathletes, this belief has been strengthened. In planning my 2014 season, I only see one 3D event (and only taking place a few miles away). I will give them $40 next year, but no more.

Epic Events, Tri to Finish, Elite Endeavors, and Running Fit all offer superior experiences. What 3D offers is a lot of hype but nothing of substance to back it up with.


2013-07-30 3:10 PM
in reply to: SpartyTri

Subject: RE: 3D (3 Disappointments)
Very well written
2013-07-31 8:50 AM
in reply to: 0

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Subject: RE: 3D (3 Disappointments)

Totally agree with you, Shawn.    Excellent points and well said.

 

 



Edited by bswcpa 2013-07-31 8:51 AM
2013-08-05 8:16 AM
in reply to: SpartyTri


10

Subject: RE: 3D (3 Disappointments)
WOW... strong words from a LIAR! So, you finished the Olympic in just over 2:30? How about the truth...2:50. I was at the race and there was plenty of food when you finished.

Go ahead and race with Tri to Finish. Hope you enjoy no food or medals along with an extra 3 miles on the run without aid stations. This would also include at no extra charge a beach transition area. I personally love sand on my feet as I am putting on my bike shoes. Everything you complained about in your short novel seemed like personal opinion.

Come to the Experience Triathlon in Frankenmuth next year. If you have any issues I will personally give you your money back.
2013-08-08 3:25 PM
in reply to: coleman4tri

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Expert
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CALEDONIA/MIDDLEVILLE, MICHIGAN
Subject: RE: 3D (3 Disappointments)...Go us!
I've been doing triathlon in Michigan (and several other states for that matter) since 1998. I've completed over 100 multi-sport events, and many of them have been 3D events in different parts of Michigan.

Here are a few things I have personally observed:
* They care about the athletes safety,
* They care about providing a quality race for athletes.
* They ask for and listen to input from athletes.
* They are constantly striving to improve.
* They admit and take responsibility with shortfalls that may occur, and feel badly about them.
* They put on fantastic events and I will continue to do them and would encourage others to do the same.

Having said that, I'm sorry to hear about the negative experiences people have had. I'm confident that there is not a race out there (from any organization) where 100% of the athletes leave the events completely satisfied, and that most race directors (Kenny included) are very passionate about the sport of triathlon and doing right by the athletes that do their events. I'm also confident that most people who compete in 3D events have a positive experience and would be more than happy to return to them.

Regardless, I hope all of you have positive experiences wherever you are doing triathlon. I also hope that all of us athletes volunteer at an event or two during the season to help organizations provide optimal experiences in their events and to get a view from the other side of the road per se.

So, I'll either see you on the race course as a fellow competitor, or I just might be telling you where to turn on a race course, or handing you a cup of water at an aid station. I'll take some liberty in altering this quote, but you'll get the idea.

"Be the change you want to see in (triathlon)" -Ghandi

Go Michigan triathletes!
2013-08-08 3:48 PM
in reply to: Tri Sam

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Regular
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Jenison, MI
Subject: RE: 3D (3 Disappointments)...Go us!
Originally posted by Tri Sam

I've been doing triathlon in Michigan (and several other states for that matter) since 1998. I've completed over 100 multi-sport events, and many of them have been 3D events in different parts of Michigan.

Here are a few things I have personally observed:
* They care about the athletes safety,
* They care about providing a quality race for athletes.
* They ask for and listen to input from athletes.
* They are constantly striving to improve.
* They admit and take responsibility with shortfalls that may occur, and feel badly about them.
* They put on fantastic events and I will continue to do them and would encourage others to do the same.

Having said that, I'm sorry to hear about the negative experiences people have had. I'm confident that there is not a race out there (from any organization) where 100% of the athletes leave the events completely satisfied, and that most race directors (Kenny included) are very passionate about the sport of triathlon and doing right by the athletes that do their events. I'm also confident that most people who compete in 3D events have a positive experience and would be more than happy to return to them.

Regardless, I hope all of you have positive experiences wherever you are doing triathlon. I also hope that all of us athletes volunteer at an event or two during the season to help organizations provide optimal experiences in their events and to get a view from the other side of the road per se.

So, I'll either see you on the race course as a fellow competitor, or I just might be telling you where to turn on a race course, or handing you a cup of water at an aid station. I'll take some liberty in altering this quote, but you'll get the idea.

"Be the change you want to see in (triathlon)" -Ghandi

Go Michigan triathletes!

Good attitude, Sam. I would agree with everything you say here.


2013-08-24 5:09 PM
in reply to: 0


5

Subject: RE: 3D (3 Disappointments)
I have to apologize Coleman, after checking my time the Olympic race was over 2:30. Not quite 2:50, but my mistake nonetheless. You may have interpreted the rest of the post as strongly worded, but they are true observations based on experience. Lies? No.

Please re-read the original post. 1. The price structure is not superior to MI/OH competitors. 2. Drafting is enforced elsewhere...I just don't see it as a priority at 3D events. 3. The volunteer program is a great idea. Its tough to fault 3D here aside their from cost-cutting measures. 4. Amenities are small things that make a race stand apart from others. 5. Food/drink is expensive...but do matter to racers after competing for multiple hours (similar to amenities). 6. Security-sorry but is true. My daughter's kids tri last weekend had bike labels and security was stricter there than at Lumberman.

3D is very passionate about triathlon, and I'm sure they want to provide a safe experience for their registered athletes. I do value my safety while racing and have felt that while racing 3D events. If you re-read, you'll see safety isn't mentioned. The original comments point out areas where improvements could be made. It sounds like you took them as personal attacks...why? There is a reason why multiple racing companies have appeared in MI recently. Competition for athletes' race fees means companies try to provide the best overall experience, including fees, rule enforcement, the "little" things, and security. A race company should be open to constructive criticism if they want to improve.

Edited by SpartyTri 2013-08-24 5:34 PM
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