IMLP gave me a DNF, advice?

Might not be what you want to hear, but I suggest patience. The race was just a few days ago and it was a huge logistical nightmare for WTC. I gotta believe they'll do the right thing by you.

What do you mean by DNS? Do they think you didn't start or didn't finish or what?

She edited her post and it's not as clear now. They originally had her as a DNS, then changed her to DNF.

Do all of your time splits show on the results?

I tracked her all day through the IMtrackr app.  It showed me reasonable splits for her swim (lap 1.. lap 2 was of course messed up), T1, all the bike splits, T2, and the first few run splits.  Then, her mile 16(?) split showed her going 27 min/mi, her final split (mi 25?) showed her going about 4 min/mi, and there was no finish time on that app.  She did send me a link to the video that shows her crossing the finish line somewhere in the 14th hour (I think.. can't find the link anymore).

Apparently, the race listed her as DNS, and after she complained and showed them the screen captures I sent her with her splits, they changed her results to DNF.

All that said, before I started using the IMtrackr app on Sunday, I did try to track her on the Ironman page, and it could not find her (looked her up by name and by bib #).  I just checked the official results and they are showing lap 1 of the swim, and her bike total (same times as IMtrackr has) but no run, and DNF for finish.

What was the bib number?

You should email the timing company. The women from timing company posts on ST (sportstat I think is her screen name on ST) frequently when issues arise. She was the one sharing what was happening timing wise on race day. She has her ways and figures out timing issues. She has helped DQ folks who ST called out for cutting the course (not that I am implying you did this just I have sen how through they are including use of photos or videos) . They have more ways to track athletes than we know and she investigates them all. She will straighten it out and correct your time Deb.

This.  If it's a North American IM, then SportsStats likely did the timing, and they will listen to your situation, investigate, and follow up with you in a timely manner if you contact them.  They do make mistakes from time to time, but they are correctable.  Unfortunately, none of us at BT can do anything.    Congrats on your race at IMLP.

I'd recommend sending a letter, not just an e-mail to the race director.  

In the letter, provide as much evidence as you can to help them out.  Bib number, approximate split times, distinguishing apparel and information from race pics.  Yes, it's a lot of work, but the easier you make it for them to zero in on the data in the timing records, the greater the chance they resolve it in your favor.  

Also in the letter, request a formal response in a reasonable amount of time (I don't know what you and they might consider reasonable, but I'd hope they can reply within 30 days.)  

In the case of a big race like IMPL, the race director will defer the letter to the timing company, so I'd cut out the middle man and contact Sportstats directly or at least send the letter/email to both the RD and Sportstats at the same time.  It was a DNF, not a DQ...so it has nothing to do with a rules violation, in which case the race director or head official may need to get involved.  Sportstats is a HUGE timing company.  They take these things seriously.

http://www.sportstats.ca/

While the RD is likely to forward the letter to the timing company, you are the RD's customer and Sportstats is the RD's supplier.  If you go around the RD, how is he supposed to know that there was a problem that has resulted in a dissatisfied customer?  The RD can also enlist the help of other suppliers, such as the official photographer, to help resolve this where the timing company doesn't have any standing to make that request.  

The timing company shouldn't be invalidating any race results, the RD needs to do that.  Whether it's changing a DNF to an official finish time or changing a finishing time to an official DNF, the RD has the final say and responsibility for what is done on his behalf.  

My suggestion was only to speed up the process.  The RD may want to be more in the loop, but really doesn't need to be.  If Sportstats emails the RD out of the blue saying that the results needs to be changed because an athlete contacted them directly, I don't think it would be a problem.  Sportstats doesn't need the RD to enlist the race photographer...the photos are already available online for anyone to view.

Probably exacerbated by the swim issues, but in the last couple years the timing right after WTC IM races has often showed a lot of 00:000 or DNFs, for whatever reason, then it gets resolved.  This may be a different issue, but I am sure it will get resolved. 

I would also go directly to sportstats.  Who knows, RD may sit on the request and not forward it.  Might as well go directly to the people that can actually do something about it.  :cc the RD if you think he/she really needs to know.  And btw, a RD knows for certain, no matter the size of the race, that someone's time will be screwed up.  Happens at almost every race. 

Congrats on the finish!!!