Site Issues Training Log & Site Support » Secure Site Broken - Blocked in Chrome (Security) Rss Feed  
Moderators: k9car363, alicefoeller Reply
2018-04-22 7:41 AM

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Subject: Secure Site Broken - Blocked in Chrome (Security)


2018-04-22 10:51 AM
in reply to: Whizzzzz

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Subject: RE: Secure Site Broken - Blocked in Chrome (Security)
Thanks for the heads up - I'm on Chrome and the URL starts with HTTPS and it's working OK.
Are you still having the problem?
2018-04-22 3:30 PM
in reply to: alicefoeller

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Subject: RE: Secure Site Broken - Blocked in Chrome (Security)

It is blocked in the latest version of Chrome.

https://security.googleblog.com/2017/09/chromes-plan-to-distrust-symantec.html#


 Information For Site Operators

Starting with Chrome 66, Chrome will remove trust in Symantec-issued certificates issued prior to June 1, 2016. Chrome 66 is currently scheduled to be released to Chrome Beta users on March 15, 2018 and to Chrome Stable users around April 17, 2018.

If you are a site operator with a certificate issued by a Symantec CA prior to June 1, 2016, then prior to the release of Chrome 66, you will need to replace the existing certificate with a new certificate from any Certificate Authority trusted by Chrome.

Additionally, by December 1, 2017, Symantec will transition issuance and operation of publicly-trusted certificates to DigiCert infrastructure, and certificates issued from the old Symantec infrastructure after this date will not be trusted in Chrome.

Around the week of October 23, 2018, Chrome 70 will be released, which will fully remove trust in Symantec’s old infrastructure and all of the certificates it has issued. This will affect any certificate chaining to Symantec roots, except for the small number issued by the independently-operated and audited subordinate CAs previously disclosed to Google.

2018-04-22 4:54 PM
in reply to: coredump

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Subject: RE: Secure Site Broken - Blocked in Chrome (Security)
Hmm, we just added the certificate in the past year, so I don't think this would apply to us. I'll send it along to Matt though.

Either way, the site is actually not sharing any of your personal information, so feel free to click Advanced and skip the warning and use the site for now until we get it worked out.
2018-04-23 9:49 AM
in reply to: alicefoeller

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Subject: RE: Secure Site Broken - Blocked in Chrome (Security)

The "safe" version of the site I get is unusable. I am on my work computer now running an old version of Firefox. My work computer never gets updated.

2018-04-23 10:46 AM
in reply to: alicefoeller

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Subject: RE: Secure Site Broken - Blocked in Chrome (Security)

It applies.  Upgrade to the latest chrome ( version 66 or higher ) and you can reproduce it.

It's not simply a matter of clicking advanced and bypassing the warnings.  The site doesn't work in many cases now in chrome because it's unable to load many of the components ( Javascript, etc. ) used to render the page and open dialogs like the text editors.  ( And unlike the main page, you don't get prompts to allow you to bypass the security warnings on the additional resources ).

The fix is simply to replace the certificate with one that doesn't come from one of the Symantec companies, because Symantec compromised all of their certificates.  Chrome is first, but other browsers are going to follow.



2018-04-23 10:47 AM
in reply to: coredump

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Subject: RE: Secure Site Broken - Blocked in Chrome (Security)
Thank you. We uploaded an update overnight, but it sounds like that did not fix it. We are working on it today. Thank you for letting us know.
2018-04-23 12:52 PM
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Subject: RE: Secure Site Broken - Blocked in Chrome (Security)

We updated certificates yesterday. If you are still seeing this warning - have you restarted your browser? The warning in Chrome won't go away until after a restart, in my experience

Thanks for the report. 

2018-04-28 9:59 AM
in reply to: Matt

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Subject: RE: Secure Site Broken - Blocked in Chrome (Security)

It's looking like it's happy again with the certs in Chrome!

I get a nice green 'Secure' when visiting the site now.

Thanks!

-Chris

2018-04-28 11:04 AM
in reply to: coredump

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Subject: RE: Secure Site Broken - Blocked in Chrome (Security)
Great! Thanks for all of the feedback and helping us make sure all users have full access.
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