Subject: RE: Performance Bike Barkruptcy Originally posted by Porfirio Did a search & didn't find any previous threads on this. News "sources" are scarce on this. Anyone got insider knowledge on why? Their prices/in-store brands are a great deal but, at least in the mid-Atlantic, the store customer service sucked. Could this have contributed? I don't claim to have any insider information, but I would think their institutional lack of customer service played a part in their demise. I know for me personally, I'm happy to pay a bit more, maybe as much as 20-25% if I can get questions answered from a knowledgeable person or see/touch/feel a product before I purchase it. However, if a company is going to give me the same level of customer service that Amazon routinely gives (and I'd argue Amazon's CS was BETTER than Performance Bike's was), well, I'm going to spend my money at Amazon and enjoy the savings. Another thing that Performance did that was annoying at best - they routinely tried to force me to their website to make what I'd consider to be "routine" purchases - tubes, tires, shoes, etc. Here's the deal, if you're going to force me on-line, I'm shopping at Amazon with free two-day shipping and a very liberal return policy. They just couldn't adapt to the changing retail environment and are now going the way of the dinosaur. |