Site Issues Training Log & Site Support » Trouble logging onto app Rss Feed  
Moderators: k9car363, alicefoeller Reply
2020-02-09 9:07 PM


1

Subject: Trouble logging onto app
when I download app and try to login it tells me that there is an error in my username or password. I've tripled checked and I'm entering it correctly and it matches my website login.


2021-02-17 6:56 AM
in reply to: Nichole meade

User image


1

Subject: RE: Trouble logging onto app
Hello
2021-02-17 8:47 AM
in reply to: nuliving1

User image

Master
2104
2000100
Columbus, Ohio
Coaching member
Subject: RE: Trouble logging onto app
Hello -
Thanks for communicating.
I just logged in and out of the mobile app and did not have a problem. We haven't had any other reports of people not being able to access the mobile app.

I'm sure you've already checked this, but maybe caps lock is turned on on your mobile device? Or you have two different usernames/accounts here and didn't notice that?

What is the error you receive? Does it say "Incorrect password" or something else?
New Thread
Site Issues Training Log & Site Support » Trouble logging onto app Rss Feed  
RELATED POSTS

Trouble logging into App

Started by shallowsaltwater
Views: 380 Posts: 6

2019-11-19 1:45 PM shallowsaltwater