Subject: GREAT Customer Service at Road ID I am just dropping a note to let everyone know how great my experience with Road ID Customer service was. I have a Road ID Elite and had issues with the clasp. Finally the other day I was riding and the clasp broke and I lost the pin that attached it to the band. I e-mailed customer service about the issue and asked if I could just buy the clasp or the pin (B/C I think I could rig the clasp to work again ). To my suprise they are shipping me an entire new band and clasp assembly free of charge. They stated that a few of their older models of the elites have this issue. What a great feeling to have someone stand behind their product! Great Product!! Great Customer Service!!! What more could you ask for... |