Garmin 305 not working in multisport mode

No, I can't upload multiple workouts to Connect either. Been happening for a couple of months now. I contacted Garmin, did the reset, and the problem still exists.

This is the first time that I have been sorely disappointed with Garmin's technical support.

I was told that I need to reset my watch between each workout. That seemed like fairly incompetent advice. I reminded them that there is a reason why the watch has multisport mode on it, and the issue only lays with Garmin Connect. It works fine with every other software.

I even pointed out that my previous multisport workouts that have been saved on garmin connect no longer work.

They let me know that they will have a technician look at it.

I am sort of shocked that this issue has been reported to them FOR MONTHS and they still have not been able to resolve the issue. This would be top priority for me as it has a direct negative affect to customer experience. It really should not take more than 2 weeks to go through the list of changes in code from the previous release to the new release that deals with with multisport uploads.


At any rate, I have been disappointed by the whole experience. I have tried other programs, but none of them seem to cut the butter either. I have learned to workout without the watch more often, and I actually decided to do my 70.3 without it.

I'm pretty bummed by the situation and have learned to "unplug" from garmin because of it.

Edited by lifejustice 2013-07-03 10:49 AM

Glad to hear its not just my 305!! Everything worked fine through my last race of 2012, but it all went south on my first race this year. I thought it was just a fluke but my 2nd tri of 2013 wouldn't upload either.

I also noticed that previous races no longer show map routes etc when I know they did before. Not very happy about this at all.

Thanks for the replies. Garmin customer service had been good in the past (they replaced my swimming watch after 6 months when the crystal broke) but they don't seem to be being so good at this issue.

Anyone else who is having issues with multisport uploads who would like to complain (or even, anyone who has been able to do it successfully in the past month or so)? Otherwise, I will email them again and see if I can get them to pay attention.

To quote Arlo Guthrie's 18-minute classic 'Alice's Restaurant':

".... can you imagine fifty people a day... friends they may thinks it's a movement....

And that's what it is...and all you got to do to join is sing it the next time it come's around on the
guitar.

With feeling."

Yep, same here (Garmin 305 owner too) - it's frustrating to enter everything manually. Although, I am getting really good at it!

Say what now? You can enter things manually on Connect?

I know you can edit workouts but I have never noticed a version to manually enter workouts.

Yes, if you go into the activities screen there is a "+" button that allows you to create a manual workout. I use it to log my pool sessions (yardage and time) since I don't have a fancy Garmin that takes care of that automatically.

edit: I also use it occasionally to log a treadmill or exercise bike session at a hotel while traveling. However, that's only if I forget my garmin... I usually use my HR strap and garmin for time, then edit the workout later to add distance when i'm on a treadmill or ex. bike. I suppose I could get a foot pod for treadmill use, but typically try to run outside if at all possible.

Edited by wbattaile 2013-07-05 1:44 PM

Oh. Cool. Thank you.

I go into the Calendar side of it - click on the date, click "Enter Manually", and then just go down the list. It's relatively simple, but it's way easier to just upload straight from the Garmin too.

I wish Garmin would just put out some kind of an explanation, or at least say they are working to correct the issue.