mikec123

"Excellent warranty support and customer service. Bought this trainer 5 years ago, after a couple years the screw to tighten resistance unit to wheel stripped, submitted a warranty claim online and had a new and improved screw assembly in my mailbox 2 days later. Recently,after 5 years of heavy use, the trainer started to make some grinding noises and really load up the resistance during intervals, to the point where I had to down shift just to maintain cadence. My initial thought was, "Well 5 years, it's been a pretty good run, think I'll upgrade to one of those new computer controlled trainers." But I didn't feel like shelling out $1k+ for a new trainer and then remembered that Kurt advertised a Lifetime Warranty, checked their website and sure enough, filled out the online warranty form again and boom, a new resistance unit arrived 3 days later (it also appears to be slightly improved from the original, maybe it will last 10 years before wearing out). This company stands behind their products!"mikec123