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Fcamargo
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XTerra Vengeance review

  • Price Paid:$111.50
  • User rating:
    (1.5)
  • Would buy again from this company: No
  • Used product for: 1 months
  • # of logged workouts:

"Terrible customer service, from recommending the wrong size to not willing to replace with a larger size product, to claiming to have found a rip on the returned product. Also, if I caused the rip without even realizing upon the first try, the product is really of poor quality. I've had other wetsuits and never ripped any as XTerra claim I did with this one..."Fcamargo

(1)

Ease of installation

Too small although sizing chart says it fits me.

(1)

Ease of use

Much smaller than it should (and than stated on the sizing chart)

(1)

Quality of Construction

XTerra claims I ripped the product before returning. IF that really happened (it's my word against theirs) the product has really terrible quality. I took all the possible care while trying it for the first time...

(2)

Fit

Too small

(2)

Comfort

Too tight, much more than other wetsuits usually are.

(1)

Adjustability

Unable to make any adjustments

(1)

Durability

Xterra claims I ripped it on the first try... My word against theirs but if it really happened it's zero durable...

(3)

Value

You get what you pay... cheap product for poor quality

(2)

Appearance

Just OK.

(1)

Customer Service

Xterra advised me to go with a Small size (although I already had another Xterra that size that was too small for me). Their sizing chart is also misleading in that sense. I tried to return expecting to get a larger size but they refused to accept it claiming there was a rip on the product and that I had caused it (as I noticed happened with other customers per reviews online). I had to pay for the freight 3 times to get a product that is now too small for me and is ripped.

(0)

Performance

Couldn't assess performance in the water

Strengths

Zero. Couldn't find any strength since I couldn't test it in the water.

Weakness

Terrible customer service, from recommending the wrong size to not willing to replace with a larger size product, to claiming to have found a rip on the returned product.

Buyers clubVengeance
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  • workouts logged
  • 0 miles / 0 hours logged