Frustrating experience w/ MCI

To make an exception "just this once" would really add up to the phone company. Think of how many calls like this they get in a day.

If I had known it was from a hospital I would have accepted the call also, knowing it was collect, and knowing I would pay for it. A little bugged that it was a wrong number but you have piece of mind.

I wouldn't expect MCI to credit me for it, would be nice, but I wouldn't expect it.

I understand about the outsourcing frustration, I had the same problem with Dell. However, when I called on the weekend I got a nice lady from Texas!

You are probably right.  I guess I would feel better about paying it if I felt like they actually listened and at least gave it a little consideration before saying they were sorry but they could not provide the credit.  They did neither - no cosideration and no apology.  And I think it added fuel to the fire having to deal with people in India.  I have had some really bad experiences with "technical" support in India for my Dell laptop.

I guess I should just let it go!

The thing that would annoy me would be that their operator told you you'd get a credit for the call. Otherwise, I wouldn't expect it, but if their company's representative told me to expect it, I would. I hate inconsistency.

Funny story, when I was in high school and finished with whatever athletic practice, a pay phone was the only way I had to call my mom to pick me up. So I'd call 1-800-Collect and when they asked for my name, I'd say, "MomitsmeI'mdonecomepickmeup." She'd deny the charges and come get me. Ah, the days before cell phones (not that I have one now)....

hehehe...  we did that in college.  My friend from another state called me collect and spoke in Chinese "don't accept, just call me back". 

Turned out he was broke but needed to talk with me. 

hahahaha...that was actually a TV commercial a number of years ago:

Operator:  "Who shall I say is calling sir?"

Caller:  "George And Karen ItsABoy"