Props for Garmin Customer Support

I just got off the phone with Garmin Customer Support.  My Forerunner 301 HRM started acting up about 2 weeks ago.  I tried changing the battery, and using gel to make sure the strap was making contact with my skin.  I tried tightening the strap and loosening the strap.  Nothing has worked.  The signal keeps going in and out while training.  Very annoying. 

Garmin asked about all of those trouble shooting things, and then said, "since you've already tried all of those  things, I guess we just need to send you a new HRM."  They are shipping it out UPS, and I should have it in about 1 week.  A new HRM usually costs $60.00, so it's nice not to have to pay to replace something that is less than 1 year old, and it is even more nice that they didn't give me a hard time about replacing it, or make me jump through a bunch of hoops.  Heck, I didn't even have to ASK.

I'm not affiliated with Garmin.  I just believe in telling others when I get good customer service.  And I think this situation qualifies nicely.

For those of you with Garmins, the Tech guy did say that it's possible the problem is with the wrist unit and not with the HRM.  I'll find out when the new HRM gets here.