General Discussion Triathlon Talk » Bicycle Jones Rss Feed  
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2009-06-23 12:32 PM

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Elite
3683
20001000500100252525
Whispering Pines, North Carolina
Subject: Bicycle Jones

Crappy, crappy experience at Bicycle Jones, off Dallas Acworth Hwy. I dropped my bike off last week. Scheduled a look over/fix of my bike and a fit for today. I arrived early for the fit, but owner/fitter was no where to be seen. His wife (co owner) called at least 5 times and he finally called her back. I was within earshot and she asked him if he wanted to talk to me to tell me why he couldn't make it...and he said "no, you handle it. tell him i'm sick." His wife was was very apologetic, but what really ticked me off was

a) owner didn't call me even though I was on the schedule. He had my number, b/c he had called me yesterday. I even confirmed today's appointment with him during this call.
b) he didn't want to talk to me and made his wife handle the situation. she was very nice and super apologetic. he was a turd.

Obviously, they don't want my business, so I'll go somewhere else.


2009-06-23 12:50 PM
in reply to: #2237324

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Master
2021
2000
Alpharetta, GA
Subject: RE: Bicycle Jones
d00d, that sucks man. Sorry to hear about that.

2009-06-23 1:24 PM
in reply to: #2237324

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Extreme Veteran
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Subject: RE: Bicycle Jones
Agreed! Let your money do the talking!!
2009-06-23 4:30 PM
in reply to: #2237324

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Regular
104
100
Acworth
Subject: RE: Bicycle Jones
I actually had the opposite experience - but have heard similiar.

I stopped by Bicycle Jones last week and spoke to the kid (Riley) and asked if they could do a tune up and some misc and when could they schedule?  He said bring it by and they could do it in the next few days.  I brought it in the next am and he did it while I waited, I could not have been happier!

I had dropped it off at REI a week earlier and they told me same thing " Couple of days" and after a week I stopped by because no had called or followed up and they said they had me on the schedule for the 26th!  "The 26th are you kidding me?"  I told them to get my bike and I would go elsewhere.
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