New 310xt user.....having a sync issue

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2010-04-26 2:47 PM

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Veteran
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Iowa
Subject: New 310xt user.....having a sync issue
Just did my first workout with my new 310 and I can't seem to get the watch to sync with the usb drive.  I have done all of the software upgrades that I think I am supposed to be doing and I have enabled it on the watch, but when I go to upload information, it just says  "No device found".

Has anyone else had this happen??  Any advice or should I get Garmin support involved but last time I used them it took awhile for them to get back to me on my 305.

BTW:  I love the new watch, as it seems much smaller than the 305.

2010-04-26 2:56 PM
in reply to: #2817667

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Champion
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Fairport, NY
Subject: RE: New 310xt user.....having a sync issue
Do you have "Pair with New Devices" set to "On" in the ANT Agent?
2010-04-26 3:12 PM
in reply to: #2817667

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Expert
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NW NJ
Subject: RE: New 310xt user.....having a sync issue
While near the computer, go into your settings on the watch and select transfer Data.  I was stuck with the same issue at first, but that seemed to fix it and is automatic now.
2010-04-26 4:11 PM
in reply to: #2817737

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Iowa
Subject: RE: New 310xt user.....having a sync issue
Marma:  I have turned that feature "on"

Mc:  I will try that tonight when i get home. 

Hopefully it is just a one time setting that needs to be changed and then it will pick it up.
2010-04-27 8:00 AM
in reply to: #2817667

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Kewaunee, WI
Subject: RE: New 310xt user.....having a sync issue
Garmin is very helpful. Let me know if you need their tech support number. I have a 310 that I sent back. This is the second time. I am waiting for a new one. Until they get me a unit that works I will keep sending it back. Syncing was an issue for this one and it would stop working in the middle of a workout.
2010-04-27 8:02 AM
in reply to: #2818986

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Iowa
Subject: RE: New 310xt user.....having a sync issue
Thanks for all the help.  I didn't get the chance to do the manual "data send" last night and am hopefully going to do that at lunch today.  I will let you know if that works or not, otherwise, it looks like I will have to call Garmin.

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General Discussion Triathlon Talk » New 310xt user.....having a sync issue Rss Feed