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Reset on a Garmin 310XT
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 2010-08-01 4:56 PM |
Member 81 |  Subject: Reset on a Garmin 310XTI recently (less than 10 days ago) purchased a 310XT which I have used 7 or 8 times. Starting last Thursday, the device stopped working properly. The unit does not calculate distance, avg speed, etc. even though the unit is connected to the satellites. In addition, the elapsed time does not reset. Basically, the only things which works properly are the heart rate portion and the time of day. I found in the owners manual a way to reset the device (holding down Mode and Lap/Reset at the same time). This did not fix anything. I just am including it so you know what I have already tried. I contacted Garmin support on Thursday but they have yet to respond. Does anybody now a way to further "reset" the device? I saw an article that described a "master reset" for the 405 but the combination described did not work on the 310. Thank you in advance. |
| 2010-08-01 5:03 PM in reply to: #3016962 |
Extreme Veteran 664   Minneapolis | Subject: RE: Reset on a Garmin 310XT Is all of the software current? That would be the first thing I verified... Garmin CS has been very good in my experience - hopefully they take good care of you. Cheers, Chris |
| 2010-08-01 5:23 PM in reply to: #3016962 |
Regular 209 Flagstaff | Subject: RE: Reset on a Garmin 310XT Other than updating the software and the reset you already tried I can't think of anything new. I'm just chiming in to commiserate - my 310XT works...mostly...but it's a little flakey. I really like the IDEA of the Garmin units and I've had several over the years, but I'm getting to the point where I guess I just need to plan to buy a new one every 12-18 months because they don't seem to last that long for me. DISCLAIMER: I probably should give their warranty service another try. |
| 2010-08-01 5:23 PM in reply to: #3016998 |
Regular 209 Flagstaff | Subject: RE: Reset on a Garmin 310XT One other tip...if you don't hear from their support in 2-3 days, try them again. The first time I contacted their support they never got back to me. I tried again a few weeks later and they responded within hours. |
| 2010-08-01 7:44 PM in reply to: #3016962 |
Champion 19812  MA | Subject: RE: Reset on a Garmin 310XT Call support and they'll help walk you through fixing it quickly. |
| 2010-08-01 9:15 PM in reply to: #3016962 |
Master 1484 Sedona, AZ | Subject: RE: Reset on a Garmin 310XT Delete your history from the Garmin. Then update to the latest firmware. I've had this exact issue, too. Garmin recommends doing some sort of hard reset, but I've found there is usually a bad file that gets removed by deleting the history and this fixes it. Good luck! |
| 2010-08-01 10:21 PM in reply to: #3016962 |
| Member 38 Myrtle Beach, South Carolina | Subject: RE: Reset on a Garmin 310XT Got a 310 about 1.5 yrs ago and it stopped working completely after about a month. I called up the tech support guys and after a lengthy conversation (complete with button pushing) they told me to send it in. They sent me a new one. I was very pleased with their customer service. |
| 2010-08-01 10:48 PM in reply to: #3016962 |
Veteran 274 State College, PA | Subject: RE: Reset on a Garmin 310XT I had some issues with my 310xt with the older software, but since upgrading to 2.9 its worked flawlessly. |
| 2010-08-02 4:56 AM in reply to: #3016962 |
| Champion 9430 No excuses! | Subject: RE: Reset on a Garmin 310XT I have had the issue of it not uploading info, it says its sending it and I come back 3 hrs later and it still says it is transfering. Does anyone have the customer service number? |
| 2010-08-02 9:56 AM in reply to: #3016962 |
| Member 81 | Subject: RE: Reset on a Garmin 310XT Thank you everyone for your input. The issue has been resolved. A hard reset fixed the problem. To perform a hard reset, do the following - While the unit is off, hold down the Mode button and power on the unit. The system will then prompt you to erase all data and reset the unit. You then will be prompted to recreate your initial settings. |
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