Subject: RE: Cell Phone Thread!!just after we moved to Nevada, we recieved a $1200 cell phone bill! We had AT&T, which became Cingular. We had been roaming, apparently, and roaming far and wide, apparently! the phone never told us we were roaming! I about died of a heart attack that morning! I called and they said yes, they did believe that I did not know I was roaming, and would put the request in to adjust my bill. I said thankyou, made an estimate of what the bill might be to pay for a "good faith" gesture, and waited for the adjusted bill. (And turned off the phone, of course). Well, since we had just moved, it took some time for that bill to catch up with us and sure enough, the bill the next month was up to $1500 for the roaming we did between the last bill issue date and recieving. I was on the phone again, and again they told me they would put in a request for the refund. This went on every month with me spending about 40 minutes average on the phone explaining to a new customer rep the situation. The first call was April 4 and just last week I finally recieved a bill that, get this! they OWE ME $110! I will ride it out until it is used up and then cancel. Where I live no you can only get Cellular One, and the tower is down this weekend..... |