I will never use Verizon again, ever (fairly long) (Page 2)

I believe that is e ^ i*pi

You think verizon is bad, try dealing with ATT.  I was on the phone yesterday for an hour with a tier 2 tech with our sales rep conferenced in trying to get them to send a tech out to a remote site to diagnose and repair a managed router.  Now we pay ATT extra money to manage this router, so that if something does go wrong, it's their job to fix it...  Apparently in ATT speak, this means that when it does break, we send (and pay for) the tech to go onsite and call ATT to troubleshoot, then wait for ATT to ship us the new part so we can send (and pay) the tech back out to replace it.  The whole time a 100 user base network has to run off a 3M DSL failover.  It was sort of worth it to her the sales rep yelling at the tech.

I strongly suggest you to report this to the BBB.  And make sure the Verizon people know. 

don't wait until tomorrow.  Call them back, get and agent and request an 'IT manager'.  They will try and pull the "I can't do that, can I help you?" bs.  Say "no, I need to speak to an IT manager".  No matter what they say, insist on speaking to a manager until they transfer you to one.

I personally had pretty good luck with Verizon.  My current Internet provider iritated me about a week ago though.  My wife go a new computer for work and we needed to set up her wireless access at our house.  I call to ask them how to get my password which I did about a month prior when we bought a new computer for home use.  Well, after a few minutes on hold the rep put me on hold and comes back and said someone would have to call me back as the Wireless Internet department was closed, wtf?  You would think everyone woudl be able to help with this.  I ask to speak to a manager who tells me the same thing, "our department does not handl this".  This was just crazy, apparently you can only get your password during normal business hours.  This is such an easy process you would think they would train anyone.

I think the problem with most customer service lines is they are trained to follow specific rules.  They don't deviate at all from their scripts.

Oh, and I rarely yell at the rep on the phone as they are only following orders.  I think yelling at people (no matter how stupid they seem) is rude.  Also, threatening to cancle IMO is really pointless, I don't think they really care about my $50 a month that badly.  Just my opinion though.