Printer Help

A couple of possibilities:

1. Try a clean cycle.

2. It is possible that the new ink cartridge that you put in is bad.  It's not nearly as rare as you would think.

The printer should have a dialog box letting you know the various ink volumes.  If it is still showing that the black cartridge is empty, then you may have a bad cartridge sensor.  In that case, if it is under warranty, you'll get a new box.  If not, you'll be buying a new box.

Check this out.....I have a different model but mine did the exact same thing a week ago. I searched out a few forums and read about good success with the following:

1.take all the ink cartridges out and put them in a plastic bag to keep the outlet from drying out.

2.take out the cradle that holds the ink cartridges.

3.soak it in isopropyl alcohol and water for 1hr or so.

4.use q-tip dipped in same alcohol if needed to clean old ink off.

5.rinse off in warm water.

6.dry thoroughly with hair dryer on med/warm.

7.reinstall....the process the printer uses to reallign can take 10min or more.

I had to do this twice because the first time I only used warm water. It worked great and my printer is up and runnign again.