my daily workouts by email have disappeared

2013-05-20 10:32 AM

Member

Voorhees, NJ

Subject: my daily workouts by email have disappeared

I have not received my training program daily workout via email since 5/17. I just went onto the site and see that everything has changed - do I need to do something to reactivate the daily workout emails?

Thanks
Glen

2013-05-26 9:33 AM

in reply to: surfmonkey

Member

Voorhees, NJ

Subject: RE: my daily workouts by email have disappeared

Am I going to get some help on this?

Gold Member over here...

2013-05-26 10:07 AM

in reply to: surfmonkey

Champion

13323

Subject: RE: my daily workouts by email have disappeared

That was down around when you first reported it but it has been back up, I got my email this morning. I just went into your account and retoggled the settings. Let's see if that does it. If you don't get tomorrows 3am email, post here.

You can also do a search for that email in your spam or trash, search: Workout for date 2013-5-26 to see if it went there for any reason.

Anybody else having issues?

2013-05-27 7:54 AM

in reply to: Ron

Member

Voorhees, NJ

Subject: RE: my daily workouts by email have disappeared

Hi Ron - sorry for being impatient. I didn't realize how much work you've been doing to get the redesign debugged.

My workouts still have not shown up -- 5-26 is still missing.

I checked my junk email folder and none of them have gone there

Btw - my 15yr old son just ran his first sprint tri with me on saturday using one of the free training programs from BT! He did awsum and I told him if kept up his training - which he did - and completed the tri, that I would get him his own account on BT so he can create his own custom plan for his next race. So you have a new gold member on the way!

Thanks again for your help.

Glen

2013-05-27 7:12 PM

in reply to: surfmonkey

Champion

13323

Subject: RE: my daily workouts by email have disappeared

We have made an update, though I'm not sure if it will apply to your account as I didn't verify your email address in your general settings. Let's see if you get the next one.

2013-05-29 10:18 AM

in reply to: Ron

Member

Voorhees, NJ

Subject: RE: my daily workouts by email have disappeared

I'm still not getting an email. I double-checked the email address on my account and it is correct. I even updated my custom training plan yesterday.

Glen

2013-05-29 10:27 AM

in reply to: surfmonkey

Champion

13323

Subject: RE: my daily workouts by email have disappeared

Ok, hmmm, I just switched it to use your 'alternate' email address, still @live.com

Let's see if that triggers it. If not, I will have the programmers see if something is getting stuck in the email server. It's definitely not getting bounced back as I checked that.

2013-05-30 3:03 PM

in reply to: Ron

Member

Voorhees, NJ

Subject: RE: my daily workouts by email have disappeared

still nothing

2013-05-31 9:42 AM

in reply to: surfmonkey

Champion

13323

Subject: RE: my daily workouts by email have disappeared

You should have received several today and it should be normal tomorrow. We found the problem and yours was among those not receiving an email.

2013-05-31 1:00 PM

in reply to: Ron

Member

Voorhees, NJ

Subject: RE: my daily workouts by email have disappeared

Yup looks like they all appeared at once - thanks! This is a very useful feature for me every day so I really appreciate you fixing this.

2013-06-04 11:10 AM

in reply to: surfmonkey

Champion

13323

Subject: RE: my daily workouts by email have disappeared

I take it these are coming through regularly?