Subject: RE: Looking for Running StoreI should probably explain about my issues with Runners Roost. I went in as a very new runner (i.e. hadn't run anything significant in many, many years ) a couple years ago. The salesperson sort of watched me run on a treadmill for about 10 seconds then put me in a shoe that turned out to be about 1.5 sizes too big. I bought them (not knowing that it was too big ) and ran in them for awhile then returned to the store, complaining that the insole of the shoe was sliding back during every run to the point that it was nearly halfway out the shoe by the time I finished. I was told that is normal and given a pair of aftermarket insoles. Still frustrated and feeling uncertain (I'd had a bout of PF a few months before when I tried to start running in very wrong shoes ) I was fit at Roadrunner Sports and they were shocked at the size I was in. I was put in the same shoe but 1.5 sizes smaller and I've been happy in those shoes since and bought replacement pairs since. So, as a new runner I felt brushed off and undervalued as a customer. A good store will recognize that getting a new runner in the right shoe will help them become hooked on the sport and encourage them to return to the store for future shoe purchases. Runner's Roost didn't do that and didn't care when I complained. I sent an email after I was brushed off and never got a response either. I'll never spend my money there again. |