Garmin 405 - Route Uploading issue

We've seen this with others lately, seems to be only with newer 405s and between the unit and Garmin Communicator.  To confirm this, go to the Garmin API test page and do the following:

1. Click Find Devices
2. Leave the File Type as GPX and click Read From Device
3. Watch the green area above the Find Devices button

Mike - 

 Thanks for the quick reply...I do in fact get the same goose egg from the plug-in test page.  Aargh, very frustrating!  I will let you know what I hear rom the good folks at Garmin.

Having the exact same problem so please post anything you hear from Garmin. (I am going to be nice and let you take ALL the pleasure for calling them )

Of course I found nada in the knowledge base, so a support case has been opened.  I did it online to save the initial hassle of speaking to a guy named "Bob" on another continent

Love it. Funny how 80% of tech support guys are called "Bob".

FYI yesterday I submitted a support case about this, adn surprisingly got no response of any kind, not even an auto-reply from a mailbot that my message arrived somewhere.

This is hardly encouraging coming form a company touted as the indsutry leader, blah blah blah.  I work in IT so I have some expectations for tech support communications that I don't think are out of line here.

Also Mike, I've been wondering about what you said about hearing about this from a number of other BT users.  If there's a value-add relationship between BT and Garmin, isn't it in everyone's interest to get this resolved between the organizations?  In other words who at BT could I contact to get some movement on the development teams to look into resolving what appears to be changes in a datafile layout, or something similar?

I'm a bit surprised. Garmin has a good reputation for customer service, although they've apparently stopped responding to developers about the Communicator interface.

As to who at BT to contact, that would be me. I have some ideas about this that I'm looking into, I'll be looking at it over the next couple of days.

Hey Mike - 
Thanks for staying on top of this, at least I know BT is on the ball about it!

If there are any other suggestions you have about GPS trainers that work well with the site, I'm certainly open to that.  The route/map integration was what convinced me to buy in the 1st place, so if that turns out to be a dead-end I can always vote w/my dollars and return it.

Steve, can you confirm that you have the ANT Agent running when attempting to upload a route? .

 BTW, uploading a tcx file vs. a gpx isn't an option as a short term fix as it would be a relatively big project. We may have to create it as an option, but I don't see it the next few weeks.

After a lot of research and trial and error (and error and error...) I'm pretty much convinced that GPX exports are not possible with the ANT Agent, which means that the 405 is not currently compatible with the route tracker.

Which means I'm going to be busy in the near future working on a parser for tcx files.

We'll post here to let you know when it's available.