Garmin download problem

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2009-05-13 10:41 PM

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Veteran
152
1002525
Trois-Rivières,Quebec,Canada
Subject: Garmin download problem
Hi,

Today I try to download my training like usual on my log and the garmin plugin told me it can't because they have a new vesion. I download the new version and it connect on my garmin properly but when I go on my Log book and try to download my garmin it fin the device but it never download my training. I work on it about 2 hours now. I erase the programm of garmin and download again but nothing want to work.

Do other people have the same problem today? The new version is from yesterday, they wrote on the garmin site. What can I do to download my training again?

2009-05-14 5:52 AM
in reply to: #2149712

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Champion
11641
50005000100050010025
Fairport, NY
Subject: RE: Garmin download problem
Frank, a couple of questions:
What model unit do you have?
Can you describe where the process stops?

I've installed the new version of the Communicator plugin and used it to upload to my training log successfully. What happens when you try it on this Garmin test page?
2009-05-14 6:54 AM
in reply to: #2149712

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Veteran
152
1002525
Trois-Rivières,Quebec,Canada
Subject: RE: Garmin download problem
I have a garmin 305 forerunner. When I open the Garmin test page everything work ok. The test page find the garmin and everything is ok. When I go in my Log to download my garmin I can see my garmin under my name and after I choice my garmin I click on the download the training, the download 0% appear with the progress bar but never start to progress. So all the time it still at 0% on my Log.

I don't know why because I use it before everything work ok and now after I download the new version it didn't work but it's not the Garmin test page the problem I thing it come from my Log.

What can I do?
2009-05-14 7:01 AM
in reply to: #2149975

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Champion
11641
50005000100050010025
Fairport, NY
Subject: RE: Garmin download problem
On that test page, does it work when you select TCX History (all)  and click Read From Device?

I'd also make sure your 305 firmware is up to date using the Garmin WebUpdater.
2009-05-14 7:27 AM
in reply to: #2149712

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Veteran
152
1002525
Trois-Rivières,Quebec,Canada
Subject: RE: Garmin download problem
I'm not sure about your question. I download the new version of Garmin test page version 2.7.1.0 and When I open it they ask me to accept the rules I do it after it say start instalation I did it too and after it's done I click on done and the Mozilla Firefox open and find my garmin it say

Garmin Communicator Plugin Test Page

Communicator Plugin is properly installed and up to date, version 2.7.1.0.

Garmin GPS device is detected and communicating properly:

Franky

So usually what I did it was to open internet, because everything have to be close during that process and I go to Triathletbegginer and I open my log. After that I click on Import from Garmin and that box open

Found 1 devices.

 

Devices:    
Workouts:

Find Devices Get Data Upload Workout

But I don't know why when I see that box in my log I don't see Upload Workout. I copy the box by using my mouse to glue it on my answere and the Upload Workout appear but if I go realy on the box in my LOG is not there I have only Find Devices and Get Data. I click on Get Data and that is appear

Receiving Data: 0%
 

Devices:    
Workouts:

Find Devices Get Data Upload Workout
Garmin Communicator

Again the Upload Workout is here but never on my box I can't see it only when I do a copy and glue it on that e-mail special a bit humm.. so after I click on Get Data the Receiving Data: 0% appear but never download the programm. Usually I saw the Upload Workout but now nothing is written in my box.

Is it better for explination. If you can help me I will appreciate it.
2009-05-14 7:59 AM
in reply to: #2150021

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Champion
11641
50005000100050010025
Fairport, NY
Subject: RE: Garmin download problem
You're apparently not going to the test page I linked to. It looks entirely different from the page you cut and pasted above.

Please click on the link I supplied and use that page. Click on Find Device,  select TCX History (All) and then click "Read From Device".  You should see a progress bar across the top of the page similar to what we have in the training logs.

2009-05-14 8:06 AM
in reply to: #2149712

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Veteran
152
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Trois-Rivières,Quebec,Canada
Subject: RE: Garmin download problem
After I open that file and do what you said, what I have to do with it? It is defenatly not the same place I went.
2009-05-14 8:08 AM
in reply to: #2149712

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Veteran
152
1002525
Trois-Rivières,Quebec,Canada
Subject: RE: Garmin download problem
I do it and nothing is in progress. What I have to do now.
2009-05-14 8:14 AM
in reply to: #2149712

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Veteran
152
1002525
Trois-Rivières,Quebec,Canada
Subject: RE: Garmin download problem
There is what I see

Garmin Plugin Test Page

: 0%
 

File Type:
Listing:
Activity

Routes:
Tracks:
Waypoints:

Nothing want to download again.
2009-05-14 8:37 AM
in reply to: #2149712

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Champion
11641
50005000100050010025
Fairport, NY
Subject: RE: Garmin download problem
Ok, that rules out a problem with the training log upload routines.

Have you ever deleted data off of the device? If you have a large number of workouts it can affect how the data is stored on the device.

You should try a soft reset: press the "Mode" and "Reset" buttons at the same time, then press Power to turn it back on. If that doesn't work, try a hard reset "Mode" + "Power". That will erase ALL data on the watch, so do it as a last resort. If neither of these work, you'll have to call Garmin customer support.
2009-05-14 8:54 AM
in reply to: #2149712

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Veteran
152
1002525
Trois-Rivières,Quebec,Canada
Subject: RE: Garmin download problem
I do a small reset and now my Garmin training center don't see anymore my garmin and I would be able before that to download my information on the Training Peak WKO+ and now nothing is working anymore. I think I will ask garmin.

Another thing how I can stop to receive 1600 e-mail a day from the blog discussion. I receive all the discusion by e-mail so my box is full all day.

Thank you 

2009-05-14 8:56 AM
in reply to: #2150240

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Champion
11641
50005000100050010025
Fairport, NY
Subject: RE: Garmin download problem
Franky45 - 2009-05-14 9:54 AM

Another thing how I can stop to receive 1600 e-mail a day from the blog discussion. I receive all the discusion by e-mail so my box is full all day.

Thank you 


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2009-05-15 6:41 AM
in reply to: #2149712

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Expert
602
500100
Ontario, Canada
Subject: RE: Garmin download problem

I used to be able to upload training data from Garmin 305.  I got a new computer (Vista 64 bit) yesterday and now have the same problem as OP.  I've got the latest Garmin and plugin software.  BT and test page can see the device but not uploading - Receiving data progress bar stays at  :0%, on both test page and BT -

Garmin Plugin Test Page

: 0%
 

File Type:
Listing:
Please advice


Edited by patricia7 2009-05-15 6:43 AM
2009-05-15 6:49 AM
in reply to: #2152360

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Champion
11641
50005000100050010025
Fairport, NY
Subject: RE: Garmin download problem
If it's happening with their website too, that indicates a problem with the Garmin hardware or software. You'll have to call their customer service for help with it.

2009-05-15 4:42 PM
in reply to: #2149712

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Expert
602
500100
Ontario, Canada
Subject: RE: Garmin download problem

I emailed Garmin support and haven't heard back from them. But I found an older version of the plugin 2.6.2 here - http://www.zdnetasia.com/downloads/pc/swinfo/0,39043052,39580453s,0...
I installed it and is able to upload to BT. Yay!!

2009-05-15 8:58 PM
in reply to: #2149712

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Veteran
152
1002525
Trois-Rivières,Quebec,Canada
Subject: RE: Garmin download problem

Thank you for your help but nothing want to work. I talk with Garmin support technic and they come on my computer but they try and everything is working. After they try to download my training in my log and nothing working, they change some info on my computer but nothing is workin and now I not able to download my training on my log. I work on it about 2 days now and I spend my time to try to download my training. In the moment Garmin don't know what happen and the support of the site don't know what I can do more than call Garmin. Now I have my log but still not be able to download my training. I can use Garmin Training center. I can use Training Peak WKO+ and I can transfert my training on the Training Peak log but I still not be able to download here. What's happen I realy don't know.

If someone have idea just tell me I will try it for sure.

Thank you for your help

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