Getting runaround from NAS re: refund

---- April 10th ----
Hello Ann,

I am one of the Multisports.com athletes, and had registered for IMLP through them this year.  I ruptured my Achilles tendon about a month ago, so obviously will not be doing an IM this season, so I need to withdraw and request a partial refund.  I did not pay through Active.com, so my understanding is that I will receive a refund check?  Please let me know if you need any more information from me, and when I might expect a refund check.

Thank you,
Tim Kutz

---- April 16th ----
Hello again Ann,

I sent this email last Friday.  Could you please respond?  For the prices that WTC charges for their races, I would expect better customer service.

Thank you,
Tim Kutz

---- Aprill 17th ----
Hi Tim,
Thank you for your Email!  I apologize for the delay in response.  A check will be mailed to the address provided below.
Kindest Regards,
Ann Skerkoski
Athlete Services Coordinator – Ironman

---- May 21st ----
Hello Ann,

I haven't seen a check yet.  Did it go out? 

Thank you,
Tim Kutz

---- May 28th----
Hi Tim,
Thank you for your E-mail!   Your check did go out and should be there within the next couple of weeks.
Kindest Regards,

Ann Skerkoski
Athlete Services Coordinator – Ironman

---- June 20th ----
Hello Ann,

It has been three weeks since I received this email from you.  I am not sure why it takes so long to send out a check.

I would appreciate a status on this.

Thank you,
Tim Kutz

Haven't heard anything back.  WTH??