General Discussion Triathlon Talk » Be wary if you order with Road Runner Sports!!! Rss Feed  
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2009-07-31 5:25 PM

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Veteran
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Auburn, Wa
Subject: Be wary if you order with Road Runner Sports!!!
Just and FYI for everyone. Order new shoes, shorts and tops with RRS on 7/24 via the web. It added on a Garmin Forerunner and another pair of shoes. I deleted them 3 times, the order was placed and my card was charged anyway. When I called RRS 5 minutes later to cancel the Forerunner and the 2nd pair of shoes I got an apology and was assured it was taken care of. Today when I looked to see where my order was i come to find out the whole order was canceled and now the older model of shoes I wanted are out of stock!! Serious ball droppage!!! Just beware!! Never had a problem with them in the past.


2009-07-31 6:19 PM
in reply to: #2320519

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Lafayette, CO
Subject: RE: Be wary if you order with Road Runner Sports!!!
I would consider something like this an accident and not malicious unless I saw repeated evidence to the contrary.  I have a RRS near me and they are wonderful in the store and have treated everyone I've referred there wonderfully. 
2009-07-31 7:12 PM
in reply to: #2320519

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Expert
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Southern Pines, NC
Subject: RE: Be wary if you order with Road Runner Sports!!!
I've had nothing but good experiences ordering from them, and they're very good in-store too. Sounds like there was some cookie problem and they misunderstood the order cancellation. They can't really control what's in stock at any given time, though.
2009-07-31 8:00 PM
in reply to: #2320519

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Master
1690
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Metro NY Area
Subject: RE: Be wary if you order with Road Runner Sports!!!
Chill man, sounds like a confusion with what you wanted canceled. Not a big issue, just a little problem for you but stuff like that often happens when you change order or cancel almost anywhere.
2009-07-31 8:05 PM
in reply to: #2320519

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over a barrier
Subject: RE: Be wary if you order with Road Runner Sports!!!
Never had issues with them, seems like a simply misunderstanding....
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General Discussion Triathlon Talk » Be wary if you order with Road Runner Sports!!! Rss Feed