Get it in writing..(a rant)

Forum guidelines BT super discount
Other Resources My Cup of Joe » Get it in writing..(a rant) Rss Feed  
Moderators: k9car363, the bear, DerekL, alicefoeller Reply
2012-08-22 2:52 PM

User image

Champion
7347
5000200010010010025
SRQ, FL
Subject: Get it in writing..(a rant)

You can have 100% buy in from all parties, have the scope fully detailed in writing, and everyone fully agree on what's going to happen when you start the project....

...but one week before the deadline fingers start pointing.

Sorry, it's just been one of those days. Just a rant to the world...

The moral is: get it in writing, save emails, document phone calls with a follow up email.  And even when you do this prepare to still be falsely blamed.

Sad you have to do this but it's the only way to prove you've held up your end of the deal. 

(deep breath... ok I feel a bit better)

2012-08-22 3:01 PM
in reply to: #4375458

User image

Extreme Veteran
1260
10001001002525
Miami
Subject: RE: Get it in writing..(a rant)

I feel your rant....been there.

Every project i work on even the most innocent phone conversation gets a follow up email (as per our conversation)....All emails are saved by client, location, and specific person with who the conversation took place.

Even with proof you can get blamed, thats when they come up with the "it seems like the email that i sent you on this date never got to you".....but the customer is always rigth

2012-08-22 3:04 PM
in reply to: #4375458

User image

Master
2277
2000100100252525
Lake Norman, NC
Subject: RE: Get it in writing..(a rant)

It's a shame how much time, energy and money we have to put into CYA in today's bureaucratic, political, corporate world.  Cry

 

2012-08-22 3:15 PM
in reply to: #4375474

User image

Champion
6056
500010002525
Menomonee Falls, WI
Subject: RE: Get it in writing..(a rant)
I swear I used to say this at least once a week:

Always. Create. A. Paper. Trail.

It's rule #1 in client service.

2012-08-22 3:18 PM
in reply to: #4375493

User image

Master
2504
2000500
Southwest Iowa
Subject: RE: Get it in writing..(a rant)

Yes, it is one of those days.  I am dealing with the President and V.P. of our facility and have the same problems when following their directions.  Put it all in writing and I am still wrong.  :-)

 

 

2012-08-22 3:24 PM
in reply to: #4375472

User image

Champion
7347
5000200010010010025
SRQ, FL
Subject: RE: Get it in writing..(a rant)

Cuetoy - 2012-08-22 4:01 PM.....but the customer is always rigth

Ah, but I don't subscribe to that theory.  In fact the customer is, a lot of the time, wrong.  It just depends how much you want them as a customer vs how much them being "right" will cost you.



Edited by TriRSquared 2012-08-22 3:39 PM

2012-08-22 3:29 PM
in reply to: #4375517

User image

Extreme Veteran
1260
10001001002525
Miami
Subject: RE: Get it in writing..(a rant)
TriRSquared - 2012-08-22 4:24 PM

Cuetoy - 2012-08-22 4:01 PM.....but the customer is always rigth

Ah, but I don't subscribe to that theory.  In fact the customer is, a lot of the time, wrong.  It just depending how much you want them as a customer vs how much them bring "right" will cost you.

Neither do i....Most of the time the customer is wrong, at least in my field, but unfortunately they are normally very big projects which by default makes the customer always rigth...If you catch my drift.

2012-08-22 3:32 PM
in reply to: #4375537

User image

Sensei
Sin City
Subject: RE: Get it in writing..(a rant)
Somethings you don't want a paper or electronic trail.
2012-08-22 4:02 PM
in reply to: #4375537

User image

Pro
6767
500010005001001002525
the Alabama part of Pennsylvania
Subject: RE: Get it in writing..(a rant)
Cuetoy - 2012-08-22 4:29 PM
TriRSquared - 2012-08-22 4:24 PM

Cuetoy - 2012-08-22 4:01 PM.....but the customer is always rigth

Ah, but I don't subscribe to that theory.  In fact the customer is, a lot of the time, wrong.  It just depending how much you want them as a customer vs how much them bring "right" will cost you.

Neither do i....Most of the time the customer is wrong, at least in my field, but unfortunately they are normally very big projects which by default makes the customer always rigth...If you catch my drift.

Relevant

2012-08-22 8:12 PM
in reply to: #4375458

User image

Master
2380
2000100100100252525
Beijing
Subject: RE: Get it in writing..(a rant)

Be thankful you're not here in China.  You can have it in writing and it still doesn't matter.  Now, if you can somehow talk someone into putting their "chop" on a document, you might have a fighting chance.... but good luck with that.

 

2012-08-23 8:34 AM
in reply to: #4375614

User image

Extreme Veteran
1260
10001001002525
Miami
Subject: RE: Get it in writing..(a rant)
gearboy - 2012-08-22 5:02 PM
Cuetoy - 2012-08-22 4:29 PM
TriRSquared - 2012-08-22 4:24 PM

Cuetoy - 2012-08-22 4:01 PM.....but the customer is always rigth

Ah, but I don't subscribe to that theory.  In fact the customer is, a lot of the time, wrong.  It just depending how much you want them as a customer vs how much them bring "right" will cost you.

Neither do i....Most of the time the customer is wrong, at least in my field, but unfortunately they are normally very big projects which by default makes the customer always rigth...If you catch my drift.

Relevant

Pretty Funny....

2012-08-23 8:40 AM
in reply to: #4375614

User image

Champion
6056
500010002525
Menomonee Falls, WI
Subject: RE: Get it in writing..(a rant)
gearboy - 2012-08-22 4:02 PM

Cuetoy - 2012-08-22 4:29 PM
TriRSquared - 2012-08-22 4:24 PM

Cuetoy - 2012-08-22 4:01 PM.....but the customer is always rigth

Ah, but I don't subscribe to that theory.  In fact the customer is, a lot of the time, wrong.  It just depending how much you want them as a customer vs how much them bring "right" will cost you.

Neither do i....Most of the time the customer is wrong, at least in my field, but unfortunately they are normally very big projects which by default makes the customer always rigth...If you catch my drift.

Relevant



Great story.
New Thread
Other Resources My Cup of Joe » Get it in writing..(a rant) Rss Feed