Site Issues Training Log & Site Support » Sideways photos in training blog Rss Feed  
Moderators: k9car363, alicefoeller Reply
2017-11-21 3:42 PM

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Alpharetta, Georgia
Bronze member
Subject: Sideways photos in training blog

This used to only be an issue when I tried to upload a photo from my phone or tablet (to my training log via the "blog" function), but now all my photos are automatically uploading sideways even from my desktop.  Always rotated 90 degrees counter clockwise. 

If this is a permanent glitch, we might as well remove the feature because it's crazy annoying and people like me will just give up and stop using it. Would love to see a fix though, as photos add so much to a blog!



2017-11-21 4:18 PM
in reply to: lisac957

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Master
2210
2000100100
Columbus, Ohio
Coaching member
Subject: RE: Sideways photos in training blog
I will look into it right away! Are others having this problem?
2017-11-21 4:22 PM
in reply to: lisac957

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Master
2210
2000100100
Columbus, Ohio
Coaching member
Subject: RE: Sideways photos in training blog
I just loaded a photo to mine, and it worked fine. It was a horizontal photo and it loaded facing the right way, and published facing the right way.

To help narrow it down, what kind of device are you using? And what browser?
2017-11-22 10:38 AM
in reply to: alicefoeller

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Alpharetta, Georgia
Bronze member
Subject: RE: Sideways photos in training blog

Thanks, Alice! I have seen many other users with sideways photos and the frustration of "why?" - it seems it's an issue for others, but not everyone.

On my phone, it has happened on both iPhone 6S and 7 running Safari

On my tablet, iPad Mini running Safari

On my computer, it's a laptop running Windows 10 (but was an issue with the previous OS as well) running Chrome

2017-11-22 10:56 AM
in reply to: lisac957

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Master
2210
2000100100
Columbus, Ohio
Coaching member
Subject: RE: Sideways photos in training blog
OK, thanks for the followup. I'm in conversation with Matt about tracking down the problem and seeing what we can do to fix it.
2018-01-15 6:38 PM
in reply to: lisac957

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Master
2210
2000100100
Columbus, Ohio
Coaching member
Subject: RE: Sideways photos in training blog
Are you using Windows 10 on your computer and Windows-based mobile devices? We did some research and Windows10 often tries to automatically rotate photos even when you don't ask it to.

More information here:
https://social.technet.microsoft.com/Forums/en-US/50b258b8-66bc-4141...

There's nothing in our software code that is rotating them.


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