screen freezes

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2009-03-24 10:24 AM

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Master
2146
200010025
East Side of the Bay
Subject: screen freezes
I recently switched from Internet Explorer to Mozilla.  When I sign on to BT I can get onto the forums but everytime I try to click onto my training log it doesn't go.  Eventually I try to close out and get a message that Mozilla has stopped responding.  How can I fix this??  Thanks

2009-03-24 11:29 AM
in reply to: #2036652

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Champion
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Fairport, NY
Subject: RE: screen freezes

It's almost definitely a Java issue: Try the 'Do I have Java' at:

http://www.java.com/en/download/installed.jsp?detect=jre&try=1

to see if you have the recommended Java.

Even though you may have it, it may not be the latest to work with the browser/system.

 

 

2009-03-24 2:57 PM
in reply to: #2036827

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Master
2146
200010025
East Side of the Bay
Subject: RE: screen freezes
marmadaddy - 2009-03-24 12:29 PM

It's almost definitely a Java issue: Try the 'Do I have Java' at:

http://www.java.com/en/download/installed.jsp?detect=jre&try=1

to see if you have the recommended Java.

Even though you may have it, it may not be the latest to work with the browser/system.

 

 

Thanks Mike. That was it.  You BT guys are great!
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