Site Issues Training Log & Site Support » Bold not showing in Chrome Rss Feed  
Moderators: k9car363, alicefoeller Reply
2018-01-19 4:42 PM

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Master
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Subject: Bold not showing in Chrome

Bold/strong is not showing up in Chrome.

Examples attached.





(Firefox.png)



(Chrome.png)



Attachments
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Firefox.png (82KB - 4 downloads)
Chrome.png (82KB - 5 downloads)


2018-01-30 9:27 AM
in reply to: jmkizer

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Master
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Subject: RE: Bold not showing in Chrome

I am continuing to have problems with Chrome on multiple computers. Beyond the bolding issue mentioned, the only way that I can reply to a thread is by clicking Reply and then click Tools > Source Code. Once the entry is started, I can proceed with the WYSIWYG editor.

2018-01-30 10:09 AM
in reply to: jmkizer

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Subject: RE: Bold not showing in Chrome
Can you check if your version of Chrome is updated? We made a style change to help Chrome recognize the bold style and I thought it was resolved a couple of weeks ago.

I haven't heard from anyone else about that crazy reply issue. That's very unusual. I use Chrome primarily, not only to reply to threads and create threads but to administer the site and create articles, so I don't think it's a site problem.
2018-01-30 10:13 AM
in reply to: alicefoeller

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Subject: RE: Bold not showing in Chrome

Version 63.0.3239.132

I could not reply to this post without going to the source code. 

This is happening to me on two different machines. Both are Macs. This one is running High Siera 10.13.3.

Let's see of bold works for me. Why yes it does!

2018-01-30 1:45 PM
in reply to: jmkizer

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Subject: RE: Bold not showing in Chrome
Hmm, that's really strange. I'm using Chrome on a Mac and having no such problem.

No problem on either of my kids' older Macs, either.

I did have one Mac that just won't run Chrome correctly and never would. I finally replaced it. Even uninstalling and reinstalling Chrome didn't help.
2018-01-30 1:47 PM
in reply to: jmkizer

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Subject: RE: Bold not showing in Chrome
Also, I know I asked you this once before, but when you say you are going to Tools > Source Code ... there is no "tools" menu in the forum. And there is no Tools menu in Chrome, either. Where are you clicking "Tools"?


2018-01-30 4:37 PM
in reply to: alicefoeller

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Subject: RE: Bold not showing in Chrome

Originally posted by alicefoeller Also, I know I asked you this once before, but when you say you are going to Tools > Source Code ... there is no "tools" menu in the forum. And there is no Tools menu in Chrome, either. Where are you clicking "Tools"?

The Tools menu is in the editor.





(Screen Shot 2018-01-30 at 5.37.15 PM.png)



Attachments
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Screen Shot 2018-01-30 at 5.37.15 PM.png (21KB - 4 downloads)
2018-01-30 4:41 PM
in reply to: jmkizer

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Subject: RE: Bold not showing in Chrome
Oh. I don't have a WYSIWYG editor in mine. Right now I'm typing and I just have a box. Anytime I want to use formatting, I hand-code it, or copy and paste it from another editor.

I'm not sure if that's because I'm an administrator or what.

Let me post in the forum and see if anyone else is having this issue. It's hard to fix if I can't replicate it because we can't cause the error and then check the error log.
2018-01-31 9:09 AM
in reply to: alicefoeller

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Subject: RE: Bold not showing in Chrome

Originally posted by alicefoeller Oh. I don't have a WYSIWYG editor in mine. Right now I'm typing and I just have a box. Anytime I want to use formatting, I hand-code it, or copy and paste it from another editor. I'm not sure if that's because I'm an administrator or what. Let me post in the forum and see if anyone else is having this issue. It's hard to fix if I can't replicate it because we can't cause the error and then check the error log.

Maybe you need a test account that's a regular user?

2018-01-31 2:46 PM
in reply to: jmkizer

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Subject: RE: Bold not showing in Chrome

From Alice: I can impersonate any user for the sake of troubleshooting. So I've logged into your account and I'm typing in the reply screen. I do have the full editor and the only thing I noticed is I did have to click in the box once to see the cursor and begin typing.

2018-01-31 2:47 PM
in reply to: jmkizer

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Subject: RE: Bold not showing in Chrome
Could that be the solution?


2018-01-31 5:54 PM
in reply to: alicefoeller

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Subject: RE: Bold not showing in Chrome

Originally posted by alicefoeller Could that be the solution?

Nope. I am familiar with how it works. I use Firefox on one machine and it works fine. When I use Chrome on either machine, I frequently have to use Tools > Source Code to start a post.

2018-01-31 8:42 PM
in reply to: jmkizer

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Subject: RE: Bold not showing in Chrome
Hmm. OK, well I could not reproduce the error in Chrome on a Mac using your account, so I feel like I'm at a dead end. Would it be possible to install Firefox on the other machine and handle it that way?
2018-05-30 9:24 AM
in reply to: jmkizer

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Subject: RE: Bold not showing in Chrome

Originally posted by jmkizer

I am continuing to have problems with Chrome on multiple computers. Beyond the bolding issue mentioned, the only way that I can reply to a thread is by clicking Reply and then click Tools > Source Code. Once the entry is started, I can proceed with the WYSIWYG editor.

Someone else in my mentor group has also been experiencing problems replying to threads in certain browsers. I just wanted to make sure that this is still on the roadmap.

Thanks!

2018-05-30 11:55 AM
in reply to: jmkizer

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Subject: RE: Bold not showing in Chrome
Hi - thanks for checking in again.
What is the username of the other person having this problem?

It's not that we aren't taking it seriously, but we can't fix it without an error log, and we don't get an error log if we can't make it happen ourselves. So far, neither Matt nor I on a variety of computers on every browser there is have been able to recreate this problem.

I remember that I even logged in as you and it all worked fine.
2018-05-30 12:00 PM
in reply to: alicefoeller

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Subject: RE: Bold not showing in Chrome

Originally posted by alicefoeller Hi - thanks for checking in again. What is the username of the other person having this problem? It's not that we aren't taking it seriously, but we can't fix it without an error log, and we don't get an error log if we can't make it happen ourselves. So far, neither Matt nor I on a variety of computers on every browser there is have been able to recreate this problem. I remember that I even logged in as you and it all worked fine.

tomsimper

I know that it worked fine for you but Chrome does not work fine for me all of the time. As a result, I mostly use Firefox with this site.



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