Site Issues Training Log & Site Support » Garmin Sync issues Rss Feed  
Moderators: k9car363, alicefoeller Reply
2021-12-02 7:41 AM

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Member
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Oviedo, FLA
Subject: Garmin Sync issues
I haven't been able to sync with Garmin Connect in two days. Just wondering if anyone else is experiencing the same problem.

I did go in and re-authorize Garmin to sync with BT.


2021-12-02 8:27 AM
in reply to: davetib

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Master
2151
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Johns Creek, Georgia
Subject: RE: Garmin Sync issues
Same here, Garmin not syncing.
2021-12-02 10:02 AM
in reply to: karen26.2

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Roswell, Georgia
Subject: RE: Garmin Sync issues

Yep same. Had to manually add yesterday.

2021-12-02 4:12 PM
in reply to: davetib

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Master
1427
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Calgary, AB
Bronze member
Subject: RE: Garmin Sync issues
No sync after Nov 30th. Seems to happen every few months, hopefully it doesn't take a week to fix
2021-12-02 11:26 PM
in reply to: Khyron

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Master
2153
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Columbus, Ohio
Coaching member
Subject: RE: Garmin Sync issues
Hey guys. We're here and looking into it.

Garmin migrated their syncing magic (API) and they let us know and said they would get our users over to the new one.
We helped them do some cleanup but looks like it didn't go smoothly for everyone.

We'll keep you updated.
2021-12-03 10:47 AM
in reply to: davetib

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New user
5

Needham, Massachusetts
Gold member
Subject: RE: Garmin Sync issues
I'm having the same issue. Garmin hasn't synced since November 30th. I've tried completely disconnecting, rebooting and reestablishing the connection. The connection is successful, but the log is not syncing. I'm just now seeing it's not specific to me. I see some others, but not all are experiencing this problem. I look forward to learning the solution.


2021-12-04 9:09 AM
in reply to: davetib

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Master
1476
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Southwest Chicago 'burbs
Subject: RE: Garmin Sync issues

Not that you need another echo, but me too.

I assume that once it's fixed, our workouts will pop in? Or should I add them in manually?

 

 

2021-12-05 2:00 PM
in reply to: StartingToTri

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Master
1427
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Calgary, AB
Bronze member
Subject: RE: Garmin Sync issues
Should all fill in automatically which is why I'm trying not to add anything, but it's looking pretty sparse...
2021-12-05 2:14 PM
in reply to: Khyron

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Master
2153
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Columbus, Ohio
Coaching member
Subject: RE: Garmin Sync issues
We are continuing to work on it this weekend.

Garmin has provided a "backfill" tool that will re-send any workouts for the past seven days, so they will all come back in.
Thanks for your patience as we work to re-jigger our systems to match the change Garmin made.
2021-12-06 2:56 PM
in reply to: alicefoeller

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Expert
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Middle River, Maryland
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Subject: RE: Garmin Sync issues

My swim from this morning just came over.

2021-12-06 3:29 PM
in reply to: jmhpsu93

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Master
2153
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Columbus, Ohio
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Subject: RE: Garmin Sync issues
YAY!!!
Do you have past workouts that you are waiting to have sync?


2021-12-06 8:01 PM
in reply to: alicefoeller

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Master
2420
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Atlanta, Georgia
Bronze member
Subject: RE: Garmin Sync issues
The sync so far has been random; some back dated workouts are now there, some are not..

2021-12-06 8:21 PM
in reply to: alicefoeller

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Master
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Calgary, AB
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Subject: RE: Garmin Sync issues
Mine all showed up, every day since the 30th. Thx!
2021-12-07 7:39 AM
in reply to: alltom1

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Member
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Oviedo, FLA
Subject: RE: Garmin Sync issues
Originally posted by alltom1

The sync so far has been random; some back dated workouts are now there, some are not..




Yep. Same... Some are there, some are not. If I have to manually input a few it's certainly not the end of the world.

thanks Alice for continuing to work this for us!
2021-12-07 9:44 AM
in reply to: davetib

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Master
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Columbus, Ohio
Coaching member
Subject: RE: Garmin Sync issues
Oh, there are still some that aren't there?

Our log shows all of the backdated ones we have to process are processed now.
I'm so sorry if some were missed. Does there seem to be anything in common among the ones that didn't come in? (Date range, type of workout, device sent from?)

Thanks for the acknowledgement. Garmin did warn us ahead but assured us everything would just smoothly transition (except for the users who had duplicate accounts and the same Garmin ID).
2021-12-07 12:47 PM
in reply to: alicefoeller

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Member
259
1001002525
Oviedo, FLA
Subject: RE: Garmin Sync issues
Originally posted by alicefoeller

Oh, there are still some that aren't there?

Our log shows all of the backdated ones we have to process are processed now.
I'm so sorry if some were missed. Does there seem to be anything in common among the ones that didn't come in? (Date range, type of workout, device sent from?)

Thanks for the acknowledgement. Garmin did warn us ahead but assured us everything would just smoothly transition (except for the users who had duplicate accounts and the same Garmin ID).


Hey Alice...

The only one that looks like it didn't make it for me was Monday December 6. Everything else appears to be correct (including today!)


2021-12-09 2:52 PM
in reply to: davetib

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Master
9103
500020002000100
Raleigh, NC area
Subject: RE: Garmin Sync issues

I think that it may no longer be adding the average pace for runs?

2021-12-10 1:47 PM
in reply to: davetib

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Master
2420
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Atlanta, Georgia
Bronze member
Subject: RE: Garmin Sync issues
One thing I learned as a byproduct of the sync issue is that if you click the arrow in the workout field you get your HR data(if it was being measured by a strap/optical sensor).
2021-12-12 8:07 PM
in reply to: jmkizer

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Master
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Columbus, Ohio
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Subject: RE: Garmin Sync issues
Originally posted by jmkizer

I think that it may no longer be adding the average pace for runs?




Janyne,
Matt says, "Nothing in the file parsing routines have changed, just the way the two systems communicate."

Are you finding this not true?
I'm sure average pace is simple arithmetic between two fields... are both of these fields still coming in from Garmin?
Or maybe Garmin was sending average pace (I see that calculation on my watch even before I save the workout) and they are now not sending that bit of data? I will ask the Garmin rep.
2021-12-12 8:08 PM
in reply to: alltom1

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Master
2153
20001002525
Columbus, Ohio
Coaching member
Subject: RE: Garmin Sync issues
Originally posted by alltom1

One thing I learned as a byproduct of the sync issue is that if you click the arrow in the workout field you get your HR data(if it was being measured by a strap/optical sensor).


Can you please check a workout from 2-3 weeks ago and make sure this was not the case then? Our programmer says nothing should be added or missing compared to before.
2021-12-13 9:26 AM
in reply to: alicefoeller

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Master
2420
2000100100100100
Atlanta, Georgia
Bronze member
Subject: RE: Garmin Sync issues
Originally posted by alicefoeller

Originally posted by alltom1

One thing I learned as a byproduct of the sync issue is that if you click the arrow in the workout field you get your HR data(if it was being measured by a strap/optical sensor).


Can you please check a workout from 2-3 weeks ago and make sure this was not the case then? Our programmer says nothing should be added or missing compared to before.


Yep, it was a feature I never knew existed..


2021-12-13 10:29 AM
in reply to: alicefoeller

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Master
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Raleigh, NC area
Subject: RE: Garmin Sync issues

Originally posted by alicefoeller
Originally posted by jmkizer

I think that it may no longer be adding the average pace for runs?

Janyne, Matt says, "Nothing in the file parsing routines have changed, just the way the two systems communicate." Are you finding this not true? I'm sure average pace is simple arithmetic between two fields... are both of these fields still coming in from Garmin? Or maybe Garmin was sending average pace (I see that calculation on my watch even before I save the workout) and they are now not sending that bit of data? I will ask the Garmin rep.

All I know is that average pace used to be automatically calculated and now it is not.

2021-12-21 8:46 AM
in reply to: jmkizer

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Master
2153
20001002525
Columbus, Ohio
Coaching member
Subject: RE: Garmin Sync issues
Janyne,
I went to your training log and I see what you mean.
I am using a Garmin watch and using the Garmin auto-import in my training log settings and I am getting the average pace calculation as usual.

I will report to Matt and see what he thinks. That's mysterious.
2021-12-22 1:16 PM
in reply to: alicefoeller

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Master
9103
500020002000100
Raleigh, NC area
Subject: RE: Garmin Sync issues

Originally posted by alicefoeller Janyne, I went to your training log and I see what you mean. I am using a Garmin watch and using the Garmin auto-import in my training log settings and I am getting the average pace calculation as usual. I will report to Matt and see what he thinks. That's mysterious.

Actually, I go back and forth with FitnessSyncer.  It could be a change with FS.  No worries.  I mean, I noticed a change but I can live with it. 

Have a great holiday!

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