50% off Exterra Wetsuits

I have a personal experience to share-take what you want from it.

My tri club got set up with Xterra a month or two ago and the gave us this great deal on their wetsuits.  It happens to look exactly like this one.  So I guess we are not that special.  Anyway, that's not my experience.  I waited a month for the discount code to be given to our club so I could get the new, cool suit.  I got the code, ordered, and waited.  A week later, someone from Xterra called to tell me that suit was on backorder and should be in the following week.  No problem, as long as it is just a week more.   I wait another week and still no suit.  I called them (3 times) and finally get a rep to help. They had a lame excuse as to why they never got back to me.  Something about not understanding my name, although I gave them a phone number and order number too.   Anyway, the suit I wanted would not be available for another two weeks.  It was still on backorder.   I had a race in a week and I couldn't wait.  So 2 weeks have passed since I ordered, several calls made, and nothing was on the way and race day was quickly approaching.   The thing that got me was that they had nothing to offer to rectify the situation.  It was suggested to get last year's model from the warehouse which was almost half price and they would send that to me (regular mail).  I was even told by the rep the only difference between last year's suit and this year's suit is the graphics which is totally untrue.  The type of rubber used not is totally different then last year.  Anyway, I needed a suit asap and went with last year's model and asked them to ship it overnight (since I have already waited 2 weeks and I had to initiate getting this problem squared away) They said they would for an additional $50.00.  After much discussion I got it in 3 days for a $20.00 charge.  All things said and done I paid $2.00 less total for last year's model then this year's model which is very much different.  I am also not the only one who has had this happen.  There are others in my my club who have ordered suits only to find them on back order and no offers to rectify the situation..  Do I like the suit?  Yes, it is a good suit, no complaints about that.  Maybe they have an excess of the old ones and this is some way to try and dump them???  Maybe I just had a bad experience???  Take what you want from it.  My opinion, be ready for a backorder and not the best customer service but a good suit in the end for a good price.

Absolutely love my wetsuit and the customer service.  I actually got the wrong size and they shipped me another one in 4 days and told me to keep the one that fit better.  My suit is over a year old and looks and feels brand new.  My wife's suit was backordered so they upgraded her to the next level for free and she loves her suit as well.

It's wierd how different these replies have been though.  Interesting.

Hey, that sounds like a great deal. I was going to wait until next season to get a suit as I only have two biathlons, a sprint and an Oly remaining this season. With this I can get a Vortex2 for under $200. I wanted to wait as I'm trying to lose some more weight but I've already lost 10lbs and now might be a good time to get a suit.

Would you recommend going to a tri shop and trying on suits first or are the fitting charts pretty accurate? I'd hate to mislead the guys at the tri shop and waste their time but this is a pretty good deal.  

call the people at xterra and they'll ask you about your size, height and weight and give you advice and when you get it, if it doesn't fit you can call again talk to the same people and exchange it.