Cingular sucks

Forum guidelines BT super discount
Other Resources My Cup of Joe » Cingular sucks Rss Feed  
Moderators: k9car363, the bear, DerekL, alicefoeller Reply
2006-01-19 9:13 AM

User image

Got Wahoo?
5423
5000100100100100
San Antonio
Subject: Cingular sucks

 

So my media on my phone stops working - I go in to the store and am told that it is a warranty issue and that I need to call a number for instructions or go online - I go online - they send me a new phone and have me send the old one back to them - I do. Yesterday, I get the old phone back in the mail with a letter stating that the water damage sticker indicates water damage and that I will now be billed for the replacement phone - funny thing is, there is no way to find out if the damage is under warranty without sending it in and if they decide it's not, you have to not only buy a new phone, but you have to buy the SAME phone.

 

These people may be huge and uncaring and treat their customers in a predatory fashion, but they have no idea who they are dealing with. At lunch today I am going to the store to "lose my mind" in a wild tempest of fury and glorious anger. Then, leaving falling rubble behind me like Chuck Norris leaving a border town bar fight, I will then proceed to the electronic front. After many escalations and about 4 hours of Cingular man hours and several ruined days for cirgular personnel, as well as a copious amount of threats, some valid and some not, I will work this disgusting practice into a new phone with a credit in the amount of the last phone and the remainder of the new phone charges waived. So sayeth Welshy.

Fcukers.

No friggen idea what a sht-storm awaits them today.



Edited by tmwelshy 2006-01-19 9:19 AM

2006-01-19 9:16 AM
in reply to: #327309

User image

Resident Curmudgeon
25290
50005000500050005000100100252525
The Road Back
Gold member
Subject: RE: Cingular sucks
{{Calling broker now to unload Cingular stock before lunchtime}}
2006-01-19 9:16 AM
in reply to: #327309

User image

The Original
7834
5000200050010010010025
Raleigh/Durham
Subject: RE: Cingular sucks
I went through similiar cell phone frustrations with Sprint.  Somehow, the cell companies have the power to tell you what you HAVE TO BUY.  I don't get that.  But good luck Welshy.  I pitched a fit and didn't get my own way.  But then again I didn't call Vin Disiel or Chuck Norris for back up either.
2006-01-19 9:23 AM
in reply to: #327309

User image

Queen BTich
12411
500050002000100100100100
,
Subject: RE: Cingular sucks

Why don't you get them to pay my big a** bill while you're at it?

2006-01-19 9:27 AM
in reply to: #327309

User image

St. Louis, MO
Subject: RE: Cingular sucks

I have had many a fight with Cingular. First off, is the store you are visiting a corporate store, or a franchised store?  If the latter, they can't do crap for you, so either find a corporate store and go there, or call Cingular's customer service and open up the whoopazz on them. Oh, and don't waste your time with the front line phone person, immediately go up in the ranks. The front line folks have no power. So, give them the short version of the story, when they say they can't help you, demand to talk to someone who can.

(now, is it at all possible your phone had water damage, or are they making that up too?)

May the force be with you (you'll need it).

 

2006-01-19 9:28 AM
in reply to: #327319

User image

Got Wahoo?
5423
5000100100100100
San Antonio
Subject: RE: Cingular sucks

No one's got that much game.

2006-01-19 9:38 AM
in reply to: #327324

User image

Got Wahoo?
5423
5000100100100100
San Antonio
Subject: RE: Cingular sucks
slovegreen - 2006-01-19 8:27 AM

I have had many a fight with Cingular. First off, is the store you are visiting a corporate store, or a franchised store?  If the latter, they can't do crap for you, so either find a corporate store and go there, or call Cingular's customer service and open up the whoopazz on them. Oh, and don't waste your time with the front line phone person, immediately go up in the ranks. The front line folks have no power. So, give them the short version of the story, when they say they can't help you, demand to talk to someone who can.

(now, is it at all possible your phone had water damage, or are they making that up too?)

May the force be with you (you'll need it).

 

It was a corp store - The phone might very well have had water damage - that is not my problem. They don't offer an alternative to sending in the phone and buying the replacement phone - if I could have found out the phone was not covered under warranty, I would have purchased a new phone of my choosing, gone to a different provider, argued the warranty decision. This way, I am forced to buy a phone I don't want at a price I did not agree to.

Dirty, predetory bastards.



Edited by tmwelshy 2006-01-19 9:39 AM
2006-01-19 9:55 AM
in reply to: #327309

Subject: ...
This user's post has been ignored.
2006-01-19 10:25 AM
in reply to: #327309

Pro
4612
20002000500100
MA
Subject: RE: Cingular sucks

I've heard horror stories about Cingular and Sprint.  Fortunately I didn't have to deal with either of them, nor Verizon (which seemed a better company).  Was with T-mobile since their Omnipoint era.  Strayed to AT&T for a year to take advantage of some company discount, and switched back to Omnipoint/Voicestream/T-mobile.

Good luck, Welshy.  Sometimes you really need to yell.

2006-01-19 10:32 AM
in reply to: #327335

Buttercup
14334
500050002000200010010010025
Subject: RE: Cingular sucks
tmwelshy - 2006-01-19 9:38 AM

Dirty, predatory bastards.

Capitalism at it's finest!!! Are you an unpatriotic American or sumpin?

2006-01-19 10:34 AM
in reply to: #327309

Elite
2421
2000100100100100
Subject: RE: Cingular sucks

Any time a company forces you to sign a contract just to use their service pretty much guarantees that you're going to get hosed in the customer service dept.  The last time we were in the Sprint store it almost came to blows between me and one of the reps... all I can say is:

Get 'em Welshy... Remember, punch low and punch hard.

bts

2006-01-19 10:53 AM
in reply to: #327309

Master
1462
10001001001001002525
Michigan
Subject: RE: Cingular sucks
IMHO I have had just about every plan. I currently have Cingular and it has been one of the better plans. The worst goes to Nextel by far.
2006-01-19 10:58 AM
in reply to: #327420

The Original
7834
5000200050010010010025
Raleigh/Durham
Subject: RE: Cingular sucks

smokeater1833 - 2006-01-19 11:53 AM IMHO I have had just about every plan. I currently have Cingular and it has been one of the better plans. The worst goes to Nextel by far.

I have to disagree- Sprint is the ALL TIME WORST!  Everything about Sprint was awful for me

2006-01-19 11:00 AM
in reply to: #327424

Expert
906
500100100100100
Olathe, KS
Subject: RE: Cingular sucks
runnergirl29 - 2006-01-19 10:58 AM

smokeater1833 - 2006-01-19 11:53 AM IMHO I have had just about every plan. I currently have Cingular and it has been one of the better plans. The worst goes to Nextel by far.

I have to disagree- Sprint is the ALL TIME WORST!  Everything about Sprint was awful for me

TRUE That!  my wifes Cingular service is fantastico compared to the Sprint stuff I am forced to have for work.

2006-01-19 12:09 PM
in reply to: #327309

Got Wahoo?
5423
5000100100100100
San Antonio
Subject: RE: Cingular sucks

It is done - I was 3waiting for them when the door opened, and I had to go all the way to retention/close my account and do a lot of barking, but it's done. Fcukers. And I got a $50 credit towards a new phone

2006-01-19 12:10 PM
in reply to: #327309

Master
1867
10005001001001002525
The real USC, in the ghetto of LA
Subject: RE: Cingular sucks
i have only had two carriers. i had cinguler, and hated them so much i switched to At&t. (this was 5 years ago, on TDMA singnal). i loved at&t, then ofcourse what happened in late 2004, cinguler bought out my carrier. bastereds.


New Thread
Other Resources My Cup of Joe » Cingular sucks Rss Feed