My Reports - Frequency - Error loading data

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Moderators: k9car363, alicefoeller Reply
2013-12-11 12:35 AM

Member
12

Subject: My Reports - Frequency - Error loading data
Hi,

I'm getting an error when loading "Weekly" -> "Frequency" in the My Reports. Monthly Frequency also does not seem to work.
But Yearly Frequency works.

Error = "Error in loading data"

I'm not a performance member right now.

thanks,

2013-12-12 11:20 AM
in reply to: zimzima

User image

Champion
13323
5000500020001000100100100
Subject: RE: My Reports - Frequency - Error loading data

I'm in your account and I can't replicate this.  Can you give me the date ranges for the week and month frequency reports you are trying to generate?

2013-12-13 12:21 AM
in reply to: 0

Member
12

Subject: RE: My Reports - Frequency - Error loading data
Hi Ron,

Thanks for your help.

Any date range. Here is an example.

From: 06/01/2013 to 12/13/2013
Time Periods**: "Weekly"
Values: "Frequency"

I have attached a picture of this.

** Monthly gives the same result.

Could it be because you have administrator access that you are not able to see this?

- Browser: Chrome, Internet Explorer

Edited by zimzima 2013-12-13 12:27 AM




(Error.jpg)



Attachments
----------------
Error.jpg (185KB - 2 downloads)
2013-12-16 10:52 PM
in reply to: zimzima

Member
12

Subject: RE: My Reports - Frequency - Error loading data
Any luck?

Can anyone else verify if they see this error?
2013-12-17 10:56 AM
in reply to: zimzima

User image

Champion
13323
5000500020001000100100100
Subject: RE: My Reports - Frequency - Error loading data

I was able to verify the issue.  We'll get it fixed!

2013-12-19 10:34 AM
in reply to: zimzima

User image

Champion
13323
5000500020001000100100100
Subject: RE: My Reports - Frequency - Error loading data

This is fixed!  You may have to clear your browsers temporary internet files and cookies for it to pick up the fix.

Give it a try and let me know.

2013-12-19 11:20 PM
in reply to: Ron

Member
12

Subject: RE: My Reports - Frequency - Error loading data
Working! thanks!
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