Very Frustrated

I took an extra hour for lunch today because I knew I would be working real late and I wanted to get a ride in. I haven't ridden since Dec 3 since I got in a wreck and got myself injured. Today was my third day back and it was very needed. 3/4 into my ride I discover that my back wheel is a little out of true. No big deal. I took it to the LBS (For those of you in the area it is the one in Palma Ciea on MacDill). I was in a hurry because it was 1:30 and I had a meeting soon. I was just going to drop off my wheel and pick it up later. First I walk in and the guy tells me I need to wait for the head mechanic. I ask why because all it needs is the wheel to be trued. Then I proceed to wait 13 minutes while the guy just sits in the back. Normally I wouldn't mind but I had something to do and there was no one in the shop but me and 4 employees. Then when I finally talked to him he told me that the wheel needed to be trued. I said okay I will stop by tonight to pick it up. He said it couldn't be done until Friday. I don't understand how it can take two and a half days to do something that should take 10 minutes max. I then snuck a peak in the shop and they only had 2 bikes hanging up. This place has made me mad before and this is the last straw. The only reason I went back this time is one of their mechanics used to be a pro cyclist and knows his stuff. It is one thing to not be knowledgable but another to be rude and not have good service. Why wouldn't I use an internet company if this is the kind of service I get. And I am a person who shops and eats almost exclusively at locally owned businesses. Any recs for a LBS in Tampa?