Garmin Firmware Update

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2011-06-21 12:31 PM

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Deep in the Heart of Texas
Subject: Garmin Firmware Update

I updated the firmware on my 310XT yesterday and it deleted everything from the device (data fields, history, etc.).  I have updated before, but this was the first time it wiped the device.  Since I am generally leary of software updates, I luckily downloaded everything to Garmin Connect before installing the update.  The watch works fine and I only spend 15 minutes re-programing my data fields. 

Has anyone else experienced a "reset" after updating? 

2011-06-21 12:45 PM
in reply to: #3560184

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Extreme Veteran
453
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Long Island, NY
Subject: RE: Garmin Firmware Update
ME!!!!!!  It happened to me about 3 weeks ago, just 7 days before a race.  But for me it completely deleted ALL software from the device...  ALL!  I was emailing and speaking with Garmin and they all told me there was no way to reset it once I had the error message "Software Missing" displayed on the watch.  Apparently it is happening alot lately.  I had to ship back my Garmin.  It was covered under warranty and they will ship you a refurbished one.  The one they sent me looks brand new.  They would have shipped it free to me, but I wanted to guarantee that I would have it by my race so I paid $18 for 2 day shipping.  
2011-06-21 12:48 PM
in reply to: #3560218

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Deep in the Heart of Texas
Subject: RE: Garmin Firmware Update

elbi999 - 2011-06-21 12:45 PM ME!!!!!!  It happened to me about 3 weeks ago, just 7 days before a race.  But for me it completely deleted ALL software from the device...  ALL!  I was emailing and speaking with Garmin and they all told me there was no way to reset it once I had the error message "Software Missing" displayed on the watch.  Apparently it is happening alot lately.  I had to ship back my Garmin.  It was covered under warranty and they will ship you a refurbished one.  The one they sent me looks brand new.  They would have shipped it free to me, but I wanted to guarantee that I would have it by my race so I paid $18 for 2 day shipping.  

 

Wow!  I guess I shouldn't be complaining about 15 minutes of re-programming.  My wife has a 310XT for which I have not downloaded the recent update.  I might wait on that.

2011-06-21 12:52 PM
in reply to: #3560184

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Extreme Veteran
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Long Island, NY
Subject: RE: Garmin Firmware Update
No way am I doing anymore updates!  Glad you were able to reset it on your own.  
2011-06-21 12:54 PM
in reply to: #3560184

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Veteran
648
50010025
St Louis, Missouri
Subject: RE: Garmin Firmware Update

Same here. Lucky for me I saw the little blurb about loosing all data and setting. So...before I clicked "install" I made sure everything was on Garmin Connect. Still I had to re-set the data fields.

At it's worst, it still doesn't come close to the troubles I have when I update my BB

2011-06-21 1:42 PM
in reply to: #3560184

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Elite
3315
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Miami
Subject: RE: Garmin Firmware Update
if you are not using power and you are happy with your current firmware forget it.  its for power users mainly.  3.2 is a functioning great update.

2011-06-21 3:14 PM
in reply to: #3560184

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Veteran
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Clearwater, FL
Subject: RE: Garmin Firmware Update
Having a recovery plan before performing an update is SOP on my end. Saves a lot of heartache, plus it provides a good excuse for putting off other things until some other time.
2011-06-21 4:19 PM
in reply to: #3560184

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Champion
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Evergreen, Colorado
Subject: RE: Garmin Firmware Update
Many of their updates will erase all your user data.  Definitely recommend not being a hurry when you do one.   They don't always, but often will.  Same thing happens if you ever have to do a hard reset.
2011-06-21 4:28 PM
in reply to: #3560184

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Elite
3498
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Laguna Beach
Subject: RE: Garmin Firmware Update
You're the third person I heard this from.
2011-06-21 4:33 PM
in reply to: #3560184

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Veteran
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Racine, WI
Subject: RE: Garmin Firmware Update
The same thing happened to my FR60 when I updated it a few weeks ago.  I always make sure I download whatever training data is on the device before I update.  It would be nice if there was a backup feature where you could backup all of the data from the device and restore it after the update. 
2011-06-21 5:07 PM
in reply to: #3560184

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Veteran
441
10010010010025
Clearwater, FL
Subject: RE: Garmin Firmware Update
One problem there is with updates where new fields are added is that old data won't play nice with the new layout. Blank fields, incorrect counters/indexes and the like can cause all kinds of errors. Our friends at Garmin would also have to write a conversion program to correctly format the data before it's restored. Too much potential for bugs. Better to reload the workouts via Training Center and do without the history.

2011-06-21 5:18 PM
in reply to: #3560184

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Master
2356
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Westlake Village , Ca.
Subject: RE: Garmin Firmware Update

I must be the only OCD person here....I download my data 5 seconds after my workout into like 5 different programs...lol.

I also regularly delete the activities off the device so they download faster.

I never do firmware updates because my 500 had problems communicating with my Quarq and customer service blamed it on the software...so I only use the version that they gave me to update it to.

2011-06-21 6:48 PM
in reply to: #3560924

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Extreme Veteran
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Springfield, OH
Subject: RE: Garmin Firmware Update
Fastyellow - 2011-06-21 6:18 PM

I must be the only OCD person here....I download my data 5 seconds after my workout into like 5 different programs...lol.

I also regularly delete the activities off the device so they download faster.

I never do firmware updates because my 500 had problems communicating with my Quarq and customer service blamed it on the software...so I only use the version that they gave me to update it to.

I'm with you on this.  I load my data into GTC, BT, and SportTracks as soon as I finish my workout.  I also regularly delete activities off the watch, to speed download time (and reduce the chance of it hanging mid-download).

2011-06-21 11:28 PM
in reply to: #3560184

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Master
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Calgary, AB
Silver member
Subject: RE: Garmin Firmware Update

Last 2 updates have wiped device. They warn you which ones wipe and which ones do not:

https://buy.garmin.com/shop/store/fr310update.jsp?null&ra=true

 

This update is awesome for power cause it finally includes 3 and 15 sec avg and allows you to choose to include 0s or not.

Can also turn off smart recording and get once per second (like the 305).

2011-06-21 11:38 PM
in reply to: #3560924

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Master
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Hamilton, Victoria
Subject: RE: Garmin Firmware Update
Fastyellow - 2011-06-22 8:18 AM

I must be the only OCD person here....I download my data 5 seconds after my workout into like 5 different programs...lol.

I also regularly delete the activities off the device so they download faster.

Me too! Can't get the data uploaded quick enough.

BTW I had no trouble with the Firware update. I did need to reset the data fields, but that was like I had a new device! :-)

My biggest challenge will be during an eight day ride I am doing in September. I won't have access to my Mac to upload my ride data each day. That, more than anything else, is causing me stress. A three hour flight to the start; 600 miles of riding, across two states in 8 days; and I am only concerned about uploading Garmin data..... okay, I need to see someone....

 

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