Subject: RE: NetFlix or BlockBusterNever really had a problem with Blockbuster, but have been amazed that they have mismanaged their business from being a category gorilla to chump. It was Blockbuster's aggressive late fee collection effort that allowed Hollywood Video to launch as a late entrant into the market place - and exceed their market share. It was also Blockbuster's inability to listen to their customers (and their dislike of their business practices) that enabled a new paradigm like Netflik to be borne. Many people have strong feelings about Blockbuster ... and regardless of what they may claim as to an end to late rental fees, they believe that Blockbuster will find someway to ding you for extra charges. Netfliks, however, has a positive brand name and is reknown for customer service and flexibility. My parents use Netfliks and love it. |