General Discussion Triathlon Talk » LBS - Tri Bike Rant Rss Feed  
Moderators: k9car363, alicefoeller Reply
2009-07-23 12:13 PM

User image

Regular
187
100252525
Barrie, Ontario, Canada
Subject: LBS - Tri Bike Rant
So after a bunch of web research including bike manufacturers' websites, retailer sights and reading all 1,678,949 threads on BT entitled Tri vs. Road Bike, I decided that the best fit for me was a tri bike.   I decided to visit 4 LBS's around the city here and have returned to post my frustrations.

Some background:  This is my first year into tris.  I have completed one tri-a-tri and will enter a 'long' sprint in August.  I currently ride a department store front suspension mountain bike that weighs about 34 lbs.  I was checking out the times for the same tri I will be competing in in August and it became abundantly clear that the level of competition is significanly higher than the tri-a-tri.  I noted that my biking time is going to be at the BOP and being competitive, I wasn't very happy.

Anyways, out of the 4 bike shops I visited there were only 2 tri bikes in stock, none close to my size.  The staff although friendly and willing to help me, had very little tri bike knowledge.  Here are some of the responsed to my inquiries:

"You shouldn't buy a tri bike as your first road bike"
"Tri bikes are uncomfortable so you wont be able to use it for long training rides"
"Most serious triathletes train exclusively on road bikes and only use tri bikes for races"
"This tri bike is a very popular seller, we just have to add the clip on aero bars for you." To which I responded, "No, that's a road bike." And she replied, "Once the aerobars are on, it's the same thing."  "Um no," and I turned around and left.

2 of the stores offered to order a tri bike in the brand/line they carry, as long as I pay in full up front.  Yea like I am going to pay in full for them to order a bike that they likely don't have a clue what size I need, let alone the ability to give me a proper fit when it comes in!

It looks like I am going to have to go outside of my city to find an LBS that 1) actually knows something about tri bikes, and 2) doesn't feel the need to tell me what I need or want.

Are my experiences the norm as far as LBS's go? 


2009-07-23 12:19 PM
in reply to: #2304011

User image

Champion
10471
500050001001001001002525
Dallas, TX
Subject: RE: LBS - Tri Bike Rant
"You shouldn't buy a tri bike as your first road bike"
"Tri bikes are uncomfortable so you wont be able to use it for long training rides"
"Most serious triathletes train exclusively on road bikes and only use tri bikes for races"
============
I swear someone made a post in the last month with them going to a LBS a being told the exact same things! WOW! Have you posted about this before? Or are there more idiots at LBS's than we thought possible?

So, you are not alone!



2009-07-23 12:23 PM
in reply to: #2304011

User image

Elite
2645
200050010025
Phoenix, AZ
Subject: RE: LBS - Tri Bike Rant
Here in Phoenix there are a few bike shops that are tri-specific and many that are not. You need to find a bike shop that carries tri gear. You'll know it when you see it.

Post on your state-specific training forum. Someone on there will know where you can go.
2009-07-23 12:25 PM
in reply to: #2304011

User image

Master
4119
20002000100
Toronto
Bronze member
Subject: RE: LBS - Tri Bike Rant
Hey! Go to endurosport in Toronto! They are nice and it's a tri specific shop.

I also live by Wheels of Bloor where their service is reputed to be among the friendliest and the best and they have road and tri bike out on the shop floor. Lots and lots of them! I drool in the window often!
2009-07-23 12:25 PM
in reply to: #2304029

User image

Slower Than You
9566
5000200020005002525
Cracklantaburbs
Subject: RE: LBS - Tri Bike Rant
KSH - 2009-07-23 1:19 PM
Or are there more idiots at LBS's than we thought possible?

I would definitely say that this is not the case. A competitive fit for a tri bike is significantly different than that of a road bike. THe geometry is different, the body angles are different, etc.

It's more an issue of LBSs not being familiar with what is included in a proper tri fitting.

You have to remember that 90% of their customers are recreational cyclists, not competitive athletes. I wouldn't expect my family doctor to know the intricate aspects of spinal surgery, nro would I trust an auto dealer to perfect a race-car setup. That's why we have specialists.

Find a shop that specializes in multisport fittings, you'll be much happier.
2009-07-23 12:40 PM
in reply to: #2304011

User image

Regular
187
100252525
Barrie, Ontario, Canada
Subject: RE: LBS - Tri Bike Rant

This is my first post on this subject but I am glad to see I am not alone.

I will search (and maybe post) in my regional forum for a referral to a nearby LBS that has tri expertise.

I understand the for most LBS's 90% of there customers are recreational riders and that I shouldn't expect them to have expertise but for cryin out loud don't BS a possible customer.  Get someone who knows or man up say it's not my expertise.



2009-07-23 1:06 PM
in reply to: #2304011

User image

Austin, Texas or Jupiter, Florida
Subject: RE: LBS - Tri Bike Rant

Translation in red with italics (sarc font):
"You shouldn't buy a tri bike as your first road bike"
We've got inventory and we need to move it so buy one of the ones on the floor please.
"Tri bikes are uncomfortable so you wont be able to use it for long training rides"
I like my roady and I was uncomfortable on my brother-in-law's tri-bike, so you'll definitely be uncomfortable.
"Most serious triathletes train exclusively on road bikes and only use tri bikes for races"
You're obviously not a serious cyclist unless you have a road bike.  Here's a Specialized Allez...
"This tri bike is a very popular seller, we just have to add the clip on aero bars for you." To which I responded, "No, that's a road bike." And she replied, "Once the aerobars are on, it's the same thing."  "Um no," and I turned around and left.
Again, we have inventory and need to move it.  It's a down-economy...come on man!!!

Some Bike Shops are filled with arrogant punks and cycling snobs.  If you show-up for a group ride on a aluminum GT road bike or god forbid a tri-bike (some groups don't allow tri-bikes in the group rides) and you do your turns at the front and carry-on like normal, nobody will say a word to you.  But if you show-up with the new Fuji SL-1 Shimano (MSRP $8500) and you sit in the middle of the pack and suck wheel all-day, more guys will talk to you and invite you back.  Especially if you have the latest jersey, shoes, and $200 pair of cycling shorts. 

Triathletes tend to be a little more accepting of the "whatever you have in your garage" mentality.  I mean we have Mountain Bike and Clydesdale groups in our races for crying out-loud!  At races, the guy with the $7000 tri-bike helps the guy with the $127 Walmart Brand MTB put his stickers on the bike and set-up his transition area.

As for where you should look, I don't know where Barrie is located, but there's a shop in Hilton Head that if you travel to buy a bike, they'll credit $500 toward the price of the bike.  www.gotrisports.com I need to verify they're still doing that though.  I have an awesome LBS (Real Deal Family Bicycle) here too if you're ever in South Fla.  The owner was a pro on the U23 circuit in Belgium.  He's back now and just getting into tris, but a really great guy and not at all a cycling snob. 

2009-07-23 1:09 PM
in reply to: #2304011

Master
1963
10005001001001001002525
Subject: RE: LBS - Tri Bike Rant
I think this is partially why tri shops are becoming more popular. Do you have any tri shops nearby that you could go to?

I think they might be worth a drive even if they are a bit further.
2009-07-23 1:10 PM
in reply to: #2304050

User image

Elite
3315
20001000100100100
Miami
Subject: RE: LBS - Tri Bike Rant
KSH - 2009-07-23 1:19 PM Or are there more idiots at LBS's than we thought possible?
Find a shop that specializes in multisport fittings, you'll be much happier.


and even then you will not get the best advice.

why you ask....because i have been to 4 or 5 before purchasing my tt.  and heard similar things. 
2009-07-23 1:11 PM
in reply to: #2304011

User image

Regular
187
100252525
Barrie, Ontario, Canada
Subject: RE: LBS - Tri Bike Rant
Heh.  Barrie is in Canada.  I'll have to change my location to include Canada.
2009-07-23 1:16 PM
in reply to: #2304011

User image

Champion
7558
500020005002525
Albuquerque, New Mexico
Subject: RE: LBS - Tri Bike Rant

Mrdaner - 2009-07-23 12:13 PM
(lots of the post deleted)
"You shouldn't buy a tri bike as your first road bike"

Fair enough, but you probably got your first bike 20, 30, 40 years ago
"Tri bikes are uncomfortable so you wont be able to use it for long training rides"

I'll have to remember that.  My tri-bike was set up on my trainer all winter and I logged about 1250 miles on it Nov-Mar. 
"Most serious triathletes train exclusively on road bikes and only use tri bikes for races"

I did a fair amount of riding on both the tri bike and my road bike over the last year.  I can give you the number for some "serious" local triathletes who only have a tri-bike. 
"This tri bike is a very popular seller, we just have to add the clip on aero bars for you." To which I responded, "No, that's a road bike." And she replied, "Once the aerobars are on, it's the same thing."  "Um no," and I turned around and left.

Not the first time I've heard this. 

2 of the stores offered to order a tri bike in the brand/line they carry, as long as I pay in full up front.  Yea like I am going to pay in full for them to order a bike that they likely don't have a clue what size I need, let alone the ability to give me a proper fit when it comes in!

So ask them if you have to buy a bike sight unseen, why shouldn't you order one from the internet and save some $$? 

It looks like I am going to have to go outside of my city to find an LBS that 1) actually knows something about tri bikes, and 2) doesn't feel the need to tell me what I need or want.

Are my experiences the norm as far as LBS's go? 

Might be worth finding the owner of one of the shops and having a discussion about your experiences.  Either he'll try to bring you in as a customer and you'll start developing a positive LBS relationship, or he'll blow you off in which case you are free to move on to the next shop.  It is helpful to have *someone* who can help you with service. 



2009-07-23 1:17 PM
in reply to: #2304050

User image

Extreme Veteran
417
100100100100
Buford GA
Subject: RE: LBS - Tri Bike Rant
bcart1991 - 2009-07-23 1:25 PM  You have to remember that 90% of their customers are recreational cyclists, not competitive athletes. I wouldn't expect my family doctor to know the intricate aspects of spinal surgery, nro would I trust an auto dealer to perfect a race-car setup. That's why we have specialists. Find a shop that specializes in multisport fittings, you'll be much happier.


I do know a few dealer techs who can setup a race car, but thats my industry so I know the rare few

But your 90% comment is spot on and to expand on it 99% of that 90% don't know what they need. I worked at a bike shop for most of HS and into college, I left in 00 sometime so its been a while since I worked there but I have a feeling not much has changed, maybe a few less people coming in for a "ten speed".. Most people coming in for a mountain bike don't need one and would be better off on some sort of hybrid, even higher percentage of people coming in for a road bike just need a hybrid, 100% of the people coming in for a "10 speed" need a hybrid.

Unfortunately that means they are used to constantly having to steer people in another direction. Its not a matter of up selling or pushing what they want to move but most LBS employees do know better than the average customer what they need for a bike.

You and everyone here is in the rare group, just like a high end road bike customer, or avid mountain biker that you do know what you want. Unfortunately at the average LBS they just aren't used to this and unfortunately just assume that you are in the group that doesn't since every other person in the store right then is in the tell me what I need group. Again not defending the shop just explaining.

The bike shop I worked at I would NEVER go there for anything related to tris, I wouldn't even go there for a good road bike fit or even to buy one (I did but just for the discount ). Its on a busy highway in front of a mall in a very well to do town. Majority of their customers are familys looking to ride on the weekends, hard core mountain bikers and hardcore bmx riders. Our local road customers were there just to support the LBS when ordering parts.

As everyone suggested find a tri specific shop that can help you out. They can fit you better, they have a better chance of having stuff in stock and can offer much better advice.


I will stand with the bike shop on the paying up front for the special order. There are probably still a few of the bikes we had on display or frames we had around from when I started at that shop in 1995. None were special order that i know of but stuff to just have on display. They will never sell ever.  Say what you wanted retailed for 2000, it would cost them 1200-1400 plus an hour or so for the guy to put it together enough to test ride. You don't take it they now are sitting on 1200+ for 1 year plus before they go crap this is never moving put it on ebay and they sell it for 1300 bucks.. Thats a HUGE chunk to sit on out of your inventory in this economy. What you said about not sure it would fit or you want it just really defends their point. I get your side too though.
2009-07-23 1:17 PM
in reply to: #2304174

User image

Austin, Texas or Jupiter, Florida
Subject: RE: LBS - Tri Bike Rant
Mrdaner - 2009-07-23 2:11 PM Heh.  Barrie is in Canada.  I'll have to change my location to include Canada.


By the way...I forgot to add.  Good for you not giving-in to their pressure and BS assertions.  It's your money. 

But I do recommend a proper fit and it'd be great if you can find someone local to you that can help you out with the fit and maintenance or get Zinn and The Art of Triathlon Bikes http://www.amazon.com/Zinn-Art-Triathlon-Bikes-Aerodynamics/dp/1931382972  I got it two weeks ago, read it here and there and have learned a ton.

Warning: if you post your pictures on the bike and ask for advice, you'll be told "the seat is too high."  Just so you know.
2009-07-23 1:32 PM
in reply to: #2304011

Veteran
645
50010025
Tennessee
Subject: RE: LBS - Tri Bike Rant
Yeah when I went to buy first "real" road bike the guy told me that if wasn't going to spend $1500 on a bike then don't bother and he told me I was stupid for not using clippless pedals. inefficient sure but stupid. So I bought my $800 dollar Specialized at the shop across town and love it.
2009-07-23 1:39 PM
in reply to: #2304192

User image

Regular
187
100252525
Barrie, Ontario, Canada
Subject: RE: LBS - Tri Bike Rant
mrtopher1980 - 2009-07-23 2:17 PM
You and everyone here is in the rare group, just like a high end road bike customer, or avid mountain biker that you do know what you want. Unfortunately at the average LBS they just aren't used to this and unfortunately just assume that you are in the group that doesn't since every other person in the store right then is in the tell me what I need group. Again not defending the shop just explaining.


I hear you but for me common sense tells me that instead of assuming I'm as clueless as the rest of their customers they should ask, "Do you mind if I ask you a few questions about your riding and why you've decided to look at tri bikes so I can give you valuable service?"

mrtopher1980 
I will stand with the bike shop on the paying up front for the special order. There are probably still a few of the bikes we had on display or frames we had around from when I started at that shop in 1995. None were special order that i know of but stuff to just have on display. They will never sell ever.  Say what you wanted retailed for 2000, it would cost them 1200-1400 plus an hour or so for the guy to put it together enough to test ride. You don't take it they now are sitting on 1200+ for 1 year plus before they go crap this is never moving put it on ebay and they sell it for 1300 bucks.. Thats a HUGE chunk to sit on out of your inventory in this economy. What you said about not sure it would fit or you want it just really defends their point. I get your side too though.


I don't mind that they asked me to pay for a bike they wouldn't otherwise stock.  It's their shop, they can decide how best to manage inventory.  My point was more to the fact that the person helping me thought a tri bike was a road bike with aero bars, how can I trust them to order the right size and give me a good fit.
2009-07-23 1:46 PM
in reply to: #2304011

Extreme Veteran
454
1001001001002525
OKC
Subject: RE: LBS - Tri Bike Rant

Are my experiences the norm as far as LBS's go? 

Often.



Edited by lrobb 2009-07-23 1:47 PM


2009-07-24 12:02 AM
in reply to: #2304011


32
25
Subject: RE: LBS - Tri Bike Rant
well im an extreme newb.. but ive been wondering whats the difference between a tri bike and a road bike? i got a walmart road bike but if i get into this i will be getting a new good bike.. and want to know the difference between the two.
2009-07-24 2:36 AM
in reply to: #2305118

User image

Subject: RE: LBS - Tri Bike Rant
orlando1119 - 2009-07-24 1:02 AM

well im an extreme newb.. but ive been wondering whats the difference between a tri bike and a road bike? i got a walmart road bike but if i get into this i will be getting a new good bike.. and want to know the difference between the two.


http://www.bikesportmichigan.com/bikes/difference.shtml

http://www.powertri.com/index.asp?PageAction=VIEWCATS&Category=24

http://www.wisegeek.com/what-is-the-difference-between-a-road-bike-...

http://pointyhelmetcoaching.com/2009/07/14/the-differences-between-...
2009-07-24 6:02 AM
in reply to: #2304011

User image

Champion
6046
5000100025
New York, NY
Subject: RE: LBS - Tri Bike Rant
wow I am really glad that is not how things are here!!!  My LBS was the opposite when I went in 1.5 years ago looking for a TT bike.  They have been unbelievably helpful all along!

So if you get really stuck,  come visit boston!!! we have oodles of great bike stores and multisport stores!
New Thread
General Discussion Triathlon Talk » LBS - Tri Bike Rant Rss Feed