Look Pedal Recal

I have two pair of Keo Carbons.  One of them is in the recalled group for sure.  I will have to check the other pair when I am in Atlanta.   Thanks for the notice.

TW 

How would they "repair" these pedals?  I suspect they would just look to replace them with a newer model?

On the bright side, now is the perfect time to switch to Speedplays!

Thanks for posting this. Mine are Look KeO Carbon and Sprint... So, what do we do in the meantime? Last time I sent in stuff for a recall (Kryptonite locks) it took them months to return the new ones!

Might have to spend more time on the old MTB... 

Check the web page.  The recall only affects pedals produced from Jan 2004 – Dec 2005, so it probably does not affect you.  The web page shows where the production date code is imprinted on the pedals.  And, there is no pain to the customer.  Look is replacing the axles of the recalled pedals free of charge.

TW

Except for the part about having to ship them off and wait for them to be fixed if, say, you've moved since you bought them.

You don't have to go back to your original dealer.  According to the web page, you may take your pedals to the "nearest Authorized Keo Axle Replacement Dealer".   Based on the way it is phrased, I would guess that the axle replacement can be done by the dealer.  I will find out soon and let you know how long it takes.   I have a pair of platform pedals that I use for intown commuting if they have to ship them off.

TW

From what was posted int he recall notice:

Remedy: Consumers should immediately stop using the recalled bicycle pedals and return them to the place of purchase, or contact Look Cycle USA to arrange for shipping and free repair.

edit: website has different info. BUt yeah, closes dealer is in Atlanta, 140 miles away. So, that's gonna cost me 10 gallons of gas, or about 40 bucks and a wasted day to get them fixed. Either that, or at least 2 weeks while I wait for them to come back from Look. Awesome.

Well, it said they were sold up until July of 2007 (I bought mine in May or June of 2007). So it's possible. I know it wouldn't cost me anything eventually, but I have a race in September that I REALLY need to be training for, esp. on the bike, and I don't have another road bike or extra clipless pedals. So I'd have to get something in the meantime. Arg...I couldn't find the date stamped on the pedal, so I will have to look on the website to make sure I'm searching in the right place.

Look on the bottom of the pedal.  There is a circular stamp with numbers 1 through 12 around the perimeter, an arrow in the center, and two single digits on either side of the arrow.  The arrow points to the month of production.  The two digits in the center indicate the year.  I'm guessing yours will say 0 6 and you are golden.

TW 

Hi Everyone,

First off, I apologize for the inconvenience this will cause some of you. This is a voluntary warranty on behalf of LOOK, meaning the axles are not defective - in fact they pass all applicable CPSC and worldwide standards. However, as we have had limited reports of breakage, we took the steps to initiate this recall to make sure everyone is riding the strongest/most current axles we make.

Please see our webpage to confirm that your pedals are in the affected date range: http://www.lookcycle-usa.com/keoupgrade/index.html

Ifthey are, you find find an authorized service center via the dealer locator link on that page.

If there is not a service center near you, that doesn't mean that you'll need to send the pedals back to us. In these cases, we try to find another authorized LOOK dealer in your area that we can send the replacement axles to. We are overnighting these to dealers, and the repair takes about 10 minutes, so you shouldn't need to be without your bike for too long. If this situation applies to you, please send an email with complete contact info including name, phone number, mailing address, email address, as well as the model of your pedal and date code to [email protected] . One of our staff will contact you with instructions.

If there is not a service center near you, and there is no authorized LOOK dealer near you, we will send you a UPS shipping label to return the pedals to LOOK for repair. Our customer service and warranty staff is the best in the business, and will have the axles replaced and pedals sent back to you ASAP. Drop us an email with the same info as above.

Please direct any questions you may have to [email protected]

Regards,

chas@LookUSA

I did, so I googled Look Pedal recall and got there from here.

Hey Chas from Look,

Thanks for popping in and clearing things up.  I appreciate both the voluntary response to the potential problem and your efforts to get the new axles out to people with a minimum of hassle.  I am actually going to just ride mine until I can get to Atlanta to have them serviced. 

TW

Sorry, the correct url is www.lookcycle-usa.com/keoupgrade

I tried to edit the original post, but was unable to. Hopefully one of the mods can take care of that???

Thanks,

chas@LookUSA