Mad Manatee Mentors 2013: CLOSED (exc/ Pop Tart bribes) (Page 434)

Per my TT post, I was trying to solve my insole issue for my racing flats.

I contacted Running Warehouse, just to ask if they could recommend an adhesive or if I should contact NB. I got an immediate response from them, just telling me to ship my shoes back to them (for free) and they would exchange. 

I told them I had a race in a week and a half and was curious if I should just wait until after to send them back. Their customer service rep AGAIN promptly responded that my new shoes were being shipped 2nd day air, shortly. 

So happy with them.

Per my TT post, I was trying to solve my insole issue for my racing flats.

I contacted Running Warehouse, just to ask if they could recommend an adhesive or if I should contact NB. I got an immediate response from them, just telling me to ship my shoes back to them (for free) and they would exchange. 

I told them I had a race in a week and a half and was curious if I should just wait until after to send them back. Their customer service rep AGAIN promptly responded that my new shoes were being shipped 2nd day air, shortly. 

So happy with them.

It's amazing, especially in this day of FB and twitter and interweb stuff in general, that more companies do not understand the power of this kind of customer service.  You have literally now told hundreds of people this story--just through a post or two.  I have never purchased anything from Running Warehouse before, but guess what? I freakin will now. 

Recognize big business. Recognize.

It's amazing, especially in this day of FB and twitter and interweb stuff in general, that more companies do not understand the power of this kind of customer service.  You have literally now told hundreds of people this story--just through a post or two.  I have never purchased anything from Running Warehouse before, but guess what? I freakin will now. 

Recognize big business. Recognize.

I was thinking this very same thing - I've never even thought of buying from them before, but I've now Googled their site, what shoes they have in my size, and what I might want to order.  All from Salty's experience with them.  

I've had good luck -- well good service really -- from both Running Warehouse and Swim Outlet (including returns).

It's amazing, especially in this day of FB and twitter and interweb stuff in general, that more companies do not understand the power of this kind of customer service.  You have literally now told hundreds of people this story--just through a post or two.  I have never purchased anything from Running Warehouse before, but guess what? I freakin will now. 

Recognize big business. Recognize.

I've had good luck -- well good service really -- from both Running Warehouse and Swim Outlet (including returns).

Yeah. And I not only e-mailed the rep, thanking them profusely but I posted on their facebook (and here.)

I am learning so much from Carnegie BTW (My departure to this topic just stems from thanking people genuinely when they deserve it)

Seriously. If I can retain even half of this stuff, I am going to be at least a 75% better human being

I've liked both of those as well. Haven't had to return anything to Swim Outlet yet. RW has actually said to just order both sizes of a shoe and return what doesn't fit. Some of the online companies really get it with service. It can be easier to find something there even though you can't actually try it on immediately. The Shoefitr has been incredibly valuable in understanding the cut of various shoes. I'm hard to fit and have nailed it every time with this.

Geeze, for realz!!!

BTW, is your appointment tomorrow?

Originally posted by Asalzwed

Originally posted by switch

Originally posted by Asalzwed

Originally posted by switch

Originally posted by Asalzwed

Per my TT post, I was trying to solve my insole issue for my racing flats.

I contacted Running Warehouse, just to ask if they could recommend an adhesive or if I should contact NB. I got an immediate response from them, just telling me to ship my shoes back to them (for free) and they would exchange. 

I told them I had a race in a week and a half and was curious if I should just wait until after to send them back. Their customer service rep AGAIN promptly responded that my new shoes were being shipped 2nd day air, shortly. 

So happy with them.

It's amazing, especially in this day of FB and twitter and interweb stuff in general, that more companies do not understand the power of this kind of customer service.  You have literally now told hundreds of people this story--just through a post or two.  I have never purchased anything from Running Warehouse before, but guess what? I freakin will now. 

Recognize big business. Recognize.

Yeah. And I not only e-mailed the rep, thanking them profusely but I posted on their facebook (and here.)

I am learning so much from Carnegie BTW (My departure to this topic just stems from thanking people genuinely when they deserve it)

Seriously. If I can retain even half of this stuff, I am going to be at least a 75% better human being

Maybe we should add Carnegie to the BT book club list

Geeze, for realz!!!

BTW, is your appointment tomorrow?

ugh.

I have to ask -- what is everyone's twitter id?

I'm @jmkizer

Also, what's your favorite twitter tool?  I've been using TweetDeck at work.  I just keep it running off to the side.  I'm not good about following twitter at home.  Or FB either for that matter.  I just don't spend a lot of time online at home -- Words With Friends being the big exception there!

@mpayton15. Llike most of the others, I tweet infrequently and mainly use it as an information source or entertainment.  It's also really handy for up to the minute sports goings on if the team you are following is quick about updates.

It was my go to source for the Seahawks game last Thursday since the game was only on the NFL network in Chicago, and we don't get it.  Between that and the ESPN app, it was allllllmost like watching the game.   

It was my go to source for the Seahawks game last Thursday since the game was only on the NFL network in Chicago, and we don't get it.  Between that and the ESPN app, it was allllllmost like watching the game.   

I've got a question for you all.

You can be 100% honest in your answers (of course this is always encouraged )

My friend's mom started this company and as it has gained traction, my friend has actually quit her job to help out her mom. The product is basically a ... hat for your bike helmet. For the most part, the hat is just an accessory to stylize an otherwise ugly bike helmet. But they also have a waterproof version. Overall though, purely an aesthetic product. As I said, they have gained some traction and have started to make the bike expo circuits (interbike and some of the big expos in Europe and Australia etc.)

As people from a much more performance oriented world. What are your thoughts? Would you just deem it as "silly" or, for those more casual beach cruiser types of days could you actually see yourself wanting something like this? (they fit every single type of helmet) Obviously you wouldn't use it on race day or anything.

I'm not asking as part of market research or anything. And I kind of wanted to ask in TT but didn't want to sound like I was backdoor marketing .  I just know my opinion and am curious if you guys have the same thoughts. 

Not my cup of tea, but I could see the retirees in these parts wearing it. I think that knowing your demographic is important on this. And I could see it being used as a sun reduction/skin protection thing.

I've got a question for you all.

You can be 100% honest in your answers (of course this is always encouraged )

My friend's mom started this company and as it has gained traction, my friend has actually quit her job to help out her mom. The product is basically a ... hat for your bike helmet. For the most part, the hat is just an accessory to stylize an otherwise ugly bike helmet. But they also have a waterproof version. Overall though, purely an aesthetic product. As I said, they have gained some traction and have started to make the bike expo circuits (interbike and some of the big expos in Europe and Australia etc.)

As people from a much more performance oriented world. What are your thoughts? Would you just deem it as "silly" or, for those more casual beach cruiser types of days could you actually see yourself wanting something like this? (they fit every single type of helmet) Obviously you wouldn't use it on race day or anything.

I'm not asking as part of market research or anything. And I kind of wanted to ask in TT but didn't want to sound like I was backdoor marketing .  I just know my opinion and am curious if you guys have the same thoughts. 

What is their target audience?  Most beach cruiser types don't were helmets.  I think that they are idiots but...

OTOH, there are outfits like Terry Bicycles that do quite a bit with cycling and style/fashion and that could be up their alley, so to speak.  Their print catalog shows this more so than their website.