Site Issues Training Log & Site Support » Synching issues Rss Feed  
Moderators: k9car363, alicefoeller Reply
2019-11-17 6:36 AM

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Expert
3234
2000100010010025
Middle River, Maryland
Bronze member
Subject: Synching issues

Hello - two workouts (a bike and a run) did not pull over from Garmin Connect yesterday.  My short swim did, though.  No issues with Training Peaks or Strava picking them up.  I also keep getting an "oops" error when trying to manually upload a TrainerRoad file.



2019-11-17 8:56 AM
in reply to: jmhpsu93

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Master
7724
50002000500100100
Raleigh, NC area
Subject: RE: Synching issues

Same. Automatic sync from Garmin is not working for me today. I am also unable to successfully do manual uploads (from Zwift).

2019-11-17 8:41 PM
in reply to: jmhpsu93

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Master
1410
1000100100100100
Calgary, AB
Bronze member
Subject: RE: Synching issues
Friday and Sunday no sync for me, Thurs was fine.
2019-11-17 9:09 PM
in reply to: jmhpsu93

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Veteran
247
10010025
Fort Wayne, Indiana
Bronze member
Subject: RE: Synching issues

Thanks for the reports, I'll check into this tonight.

2019-11-17 9:43 PM
in reply to: 0

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Veteran
247
10010025
Fort Wayne, Indiana
Bronze member
Subject: RE: Synching issues

The backlogged workouts are processing now. There were a couple thousand, so it will take a little while to complete, but they'll be done before the end of the day.

We've been upgrading to a new server all weekend, and it resulted in a situation where most of the uploaded workouts were being sent to the old server, but the new server was the one actually doing the work to process the files. And since the files were on the old server and not the new one, the process failed.

Now that we're completely cut over to the new server, the upload endpoint has been re synchronized and all failed workouts are requeued.

I don't know about the failed TrainerRoad file, that sounds like a separate thing. If you can send the file into support and reference this thread, we can analyze it in greater detail

Thanks

2019-11-18 7:03 AM
in reply to: Matt

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Expert
3234
2000100010010025
Middle River, Maryland
Bronze member
Subject: RE: Synching issues

All good now...was able to upload the file this morning with no problem and my missing workouts have ported over.



2019-11-23 9:17 AM
in reply to: 0

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Master
7724
50002000500100100
Raleigh, NC area
Subject: RE: Synching issues

I'm getting upload errors again this weekend. I was just trying to do a manual upload of a Zwift file :-/

Oops! Something's gone wrong. Please contact [email protected] and we'll get right on it.

P.S. I was able to do a manual upload of the same file to Runalyze and Final Surge. I'm pretty sure that the file itself is fine.



Edited by jmkizer 2019-11-23 9:19 AM
2019-11-23 1:36 PM
in reply to: jmkizer

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Veteran
247
10010025
Fort Wayne, Indiana
Bronze member
Subject: RE: Synching issues

I'm seeing that issue as well. I'll look into it. Thanks

2019-11-23 1:58 PM
in reply to: Matt

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Veteran
247
10010025
Fort Wayne, Indiana
Bronze member
Subject: RE: Synching issues

Please try again. I found an issue that was preventing some workouts from being uploaded manually. It did not affect workouts coming from Garmin Connect or Tapiriik

2019-11-23 5:24 PM
in reply to: Matt

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Master
7724
50002000500100100
Raleigh, NC area
Subject: RE: Synching issues

Originally posted by Matt

Please try again. I found an issue that was preventing some workouts from being uploaded manually. It did not affect workouts coming from Garmin Connect or Tapiriik

All set, thank you!

2019-11-26 11:18 AM
in reply to: Matt

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Master
1253
10001001002525
Chesapeake, VA
Subject: RE: Synching issues

I am having issues synching with Strava through Tapiriik.  Not sure if the issue is on the Tapiriik side???



2019-12-10 2:38 PM
in reply to: captantony

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Master
7724
50002000500100100
Raleigh, NC area
Subject: RE: Synching issues

Originally posted by captantony

I am having issues synching with Strava through Tapiriik.  Not sure if the issue is on the Tapiriik side???

I think that Tapiriik is kaput. It hasn't worked consistently for me for a long time.  I truly hope that BT is actively and seriously investigating other syncing options. I know several long time BTers who are just not using the training logs anymore because they are not using Garmin devices or because they primarily use Sufferfest/Zwift, etc. that do not import.  I don't blame them, really. If I was primarily a cyclist and had a Wahoo head unit, would I manually import every ride?

Unfortunately, no training logs means that they are not around much anymore. It's a big loss to the BT community and if this site is going to continue, something needs to be done. From a business perspective, that's a lot of lost page views as well.

Strava import would go a long way towards fixing it.  Other solutions like FitnessSyncer may work as well.

2019-12-10 2:53 PM
in reply to: jmkizer

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Master
2030
200025
Columbus, Ohio
Gold member
Subject: RE: Synching issues
Thanks - We are in active discussions with FitnessSyncer. Updates forthcoming!

I'll look into Strava importing as well.
The syncing across multiple platforms is more attractive. Although Strava has tons of market share, there are other solutions that used to and we invested in being able to import, and now they are completely gone. So we don't want to repeat those mistakes.
2019-12-10 3:00 PM
in reply to: alicefoeller

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Master
7724
50002000500100100
Raleigh, NC area
Subject: RE: Synching issues

Thanks for the updates!

2019-12-10 3:06 PM
in reply to: alicefoeller

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Master
1253
10001001002525
Chesapeake, VA
Subject: RE: Synching issues

Thanks for the update!  Hopefully you can find something that will work with Strava.  In the meantime, I will enter my data manually.   My BT log has every single workout and race that I have done since 2004.  I sure would hate to lose that data!  

2019-12-11 10:21 AM
in reply to: alicefoeller

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Master
6582
50001000500252525
Englewood, Florida
Subject: RE: Synching issues

Originally posted by alicefoeller Thanks - We are in active discussions with FitnessSyncer. Updates forthcoming! I'll look into Strava importing as well. The syncing across multiple platforms is more attractive. Although Strava has tons of market share, there are other solutions that used to and we invested in being able to import, and now they are completely gone. So we don't want to repeat those mistakes.

I am that small percentage that does not use a Garmin and I'm really not all that willing to do extra work to get things imported to BT. So yes, I'b be pretty interested in seeing something sync with TP or Strava or one of the others out there.

Thanks a bunch for working on this,

Chris



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