Do Not Shop at Best Buy

I'm not surprised. I try to avoid Best Buy whenever possible - their customer service in the stores is simply horrific.

Since the manager isn't helping, it's time to go up the food chain - go straight to corporate and tell them what's going on. The manager's behaviour is totally unsat.

Customer Service Inquiries
Best Buy
Corporate Customer Care
P.O. Box 949
Minneapolis, MN 55440
1-888-BEST BUY (1-888-237-8289)

General/Corporate Inquiries
For general comments and questions about Best Buy Co., Inc., contact:

Best Buy Co., Inc.
Corporate Headquarters
P.O. Box 9312
Minneapolis, MN 55440-9312
612-291-1000

Circuit City is no better. I've been boycotting them since 1993 due to a minor disagreement we had regarding repairs to my microwave. They were complete jerks about it... over the $25 estimate fee which was supposed to be credited toward the repair of the unit. They gave me a really hard time, were very rude, and ultimately did NOT credit me the $25 estimate fee.

I've only recently gone back into one of their stores. And I don't think I bought anything.

Now where am I supposed to shop for electronics??? EEEEEKKKK!

Maybe the card was swiped by the user and not the store (like at Target). In that case, no one checks any ID? I think it's unfortunate that the person that stole your stuff didn't stop by Subway on the way to Best Buy 

It is not best buy's fault someone stole your credit card.  I don't think I have been to ANY store that checks ID every time.  Plus, I hardly look like my ID pic anymore.

  All you should have to do is dispute the charge and Visa will investigate the charges.  Every time i have had a fradulent charge on my account, it has been resolved and the money returned.  

i hear ya! wow it sucks having your card stolen, we've gotten hit w/fake charges three times in the last week. amex is covering it... i hope visa pulls through for you.

LOL every parent dreads the, "sorry my kid barfed/peed in your store/restaurant/public place" my daughter did it at a birthday party at the YMCA Pool - everybody had to get out - it was quite gross - chix strips are not pleasant the other way out... blech!

Sorry to hear about your situation.  Unfortunately, as someone who's had a lot of experience in the retail sector, believe it or not, many people (I would even go so far as to say most people) get extremely indignant and hostile to sales clerks who ask for id for a credit card sale.  So it's not surprising that lots of sales clerks figure it's not worth the hassle of getting b*tched at, and they don't do it.  THe people who stole your cards are the enemy here, not some $8.00 an hour sales clerk who probably got his supervisor called on him the last time he asked for someone's id. 

And how is that different from nearly every other business??

As much as what happened SUCKS, I hope you've had time to take a few deep breathes and focus on a solution instead of Best Buy, which is not the root of the problem.

pigfinn - 2007-02-24 9:18 PM

jmk-brooklyn - 2007-02-24 8:45 PM

Sorry to hear about your situation.  Unfortunately, as someone who's had a lot of experience in the retail sector, believe it or not, many people (I would even go so far as to say most people) get extremely indignant and hostile to sales clerks who ask for id for a credit card sale.  So it's not surprising that lots of sales clerks figure it's not worth the hassle of getting b*tched at, and they don't do it.  THe people who stole your cards are the enemy here, not some $8.00 an hour sales clerk who probably got his supervisor called on him the last time he asked for someone's id. 

I agree... we have done it to ourselves. I am guilty as well. When they want to see an extra ID, I make a face a dig into my wallet uncooperatively and hand them my license. We can complain all we want that they should be able to take it... but you know what, they're human too... and they don't want to take the BS just as much as we don't want to deal with it. So really, if you are to blame anyone, blame us... the community... cause 1/2 the time we're b*tching to the fact that we have to show an extra ID So who's fault is it really?

I MUST be STRANGE, cuz when I'm asked for and ID while paying with a credit card, I mistakenly say, "THANK YOU FOR ASKING."

Most businesses do not check ID's because the credit card companys for the most part are beginning to cover purchases on stolen cards.  In fact - isn't one of the ad campaigns pointing out you do not need to show your ID when you use the Visa check card.  In fact for under $25.00 they do not even require a signature anymore.

I read an interesting article in Wall Street that stores are trying to get consumers to use their PINS instead of signatures.  If you notice a lot of stores now default to a PIN screen instead of signature when you swipe.  The reason the stores want you to use the pin is that they are charged a much smaller fee by the credit card companys when you charge this way.  Needless to say the credit card companys and banks are now offering incentives to their customers that they only get if they sign for the purchases and not use the PINS.  The reason the credit card companies charge less for the PINS is that it is more secure than the signatures and thus less of a chance for them to cover fraudulent sales.  Obviously the extra money that the companies receive from the signatures is much more than the saving the companies get with the extra security of the PIN.