login
Do Not Order from CustomizedGirl.com
-
No new posts
 2010-12-06 3:06 PM |
Member 104  Oregon |  Subject: Do Not Order from CustomizedGirl.comHi everyone, I just wan't to give you guys a heads up about this company customizedGirl.com To make a long story short my brother who does not participate in triathlon bought me a long sleeve tri shirt customized with my name on the back from this company but they are advertising the tri logo as swim run bike. The shirt was nice and expensive so I called to see if they could re-print the shirt with the logo in the correct order and they told me no, you can re-order with a 30% discount but he should have done his research and noticed that it was wrong thats why it customized. The supervisor of customer service then told me there was nothing she could do for me. I tried to reason with her and esplain to her that 26.1 is not the same as 26.2 but she told me basically that that was a marathon for some people. Very bad service and not willing to be helpfull or admit they are wrong. tell everyone you know not to order from them here a link to one of the products they are selling when you search for triathlon http://www.customizedgirl.com/design/80452a78f8fe490fad4d66c0afc7e525_1365808 |
| 2010-12-06 3:14 PM in reply to: #3238676 |
Extreme Veteran 371 | Subject: RE: Do Not Order from CustomizedGirl.com I clicked on your link just to see what the website was all about, and while I was looking around on there, I found this shirt in the "cross country" section, which has the symbols in the right order: http://www.customizedgirl.com/design/2d84899c8acb89c10cc16ec5082e3b... /> So if they got it right on one shirt, I would have to ask why it isn't right on the shirt you got. There's no excuse for them to screw it up, and then even more so to not fix it. |
| 2010-12-06 3:46 PM in reply to: #3238700 |
Expert 1111 Albuquerque, NM | Subject: RE: Do Not Order from CustomizedGirl.com Crazy Pirate - 2010-12-06 2:14 PM I clicked on your link just to see what the website was all about, and while I was looking around on there, I found this shirt in the "cross country" section, which has the symbols in the right order: http://www.customizedgirl.com/design/2d84899c8acb89c10cc16ec5082e3b... /> So if they got it right on one shirt, I would have to ask why it isn't right on the shirt you got. There's no excuse for them to screw it up, and then even more so to not fix it. If you customize the shirt - both logos are there: S-R-B in the lighter style and S-B-R in the darker style. |
| 2010-12-07 9:14 AM in reply to: #3238676 |
Veteran 181 OBX, NC | Subject: RE: Do Not Order from CustomizedGirl.com This is from the FAQ on their web page: 30 Day Money Back Guarantee We stand behind our products and the custom decoration that goes into each and every item. If we make a mistake with your order, we will replace your items immediately. Please review your design and the product size chart prior to ordering as each order is made individually to your specifications and cannot be resold. For this reason we cannot exchange or refund orders based on size discrepancy or errors made while creating your design. If we have made a mistake with your order please contact one of our customer service representative at customer service or call 1-800-361-8811 within 30 days of receiving your order. Thanks for shopping with us. |
| 2010-12-07 10:11 AM in reply to: #3239483 |
| Member 104 Oregon | Subject: RE: Do Not Order from CustomizedGirl.com they do not stand by their guarantee at all, it has been one of the worst customer service experiences....... |
| 2010-12-07 10:14 AM in reply to: #3239594 |
Champion 19812   MA | Subject: RE: Do Not Order from CustomizedGirl.com ForTheLoveOfOregon - 2010-12-07 11:11 AM they do not stand by their guarantee at all, it has been one of the worst customer service experiences....... You should dispute the charges with your credit card company. Seems they aren't honoring their guarantee. |
| 2010-12-07 10:17 AM in reply to: #3238676 |
| over a barrier | Subject: RE: Do Not Order from CustomizedGirl.com What was the error? They offer two different logos, you were gifted a logo (that doesn't really make sense to us as Triathletes) but I don't see where the error occurred. Did they spell you name wrong? |
| 2010-12-07 10:40 AM in reply to: #3239613 |
| Member 104 Oregon | Subject: RE: Do Not Order from CustomizedGirl.com the error was that the person buying the gift put triathlon in the search and that is the logo that came up, him, not knowing any better and not noticing as he had said triathlon in the search thought that was the correct triathlon logo. I called them to tell them that one of their logos is not triathlon and could they please re print with proper order and they said no, the person ordering should have done more research. This is the short story, yes one should not order the wrong logo but also when one searches for triathlon and a swim bike run comes up in a t-shirt company search it should be in the correct order. They could have fixed the problem but refused to do it. |
| 2010-12-07 11:02 AM in reply to: #3238676 |
Champion 11989 Philly 'burbs | Subject: RE: Do Not Order from CustomizedGirl.com caveat emptor |
| 2010-12-07 11:17 AM in reply to: #3238676 |
Expert 1111 Albuquerque, NM | Subject: RE: Do Not Order from CustomizedGirl.com The way I see it, the mistake was made by the buyer - so, the guarantee doesn't really apply. However, the price of another shirt is a small price to pay for a happy customer... |
| 2010-12-07 11:24 AM in reply to: #3238676 |
Pro 6191 | Subject: RE: Do Not Order from CustomizedGirl.com I ordered shorts from this website, and uploaded my own image to be printed on them. I got them on time and they look exactly like what I previewed them as on the site. No complaints from this customer. |
| 2010-12-07 11:48 AM in reply to: #3238676 |
| Subject: RE: Do Not Order from CustomizedGirl.com Based on what I read fromthe OP, they delivered what was ordered, I don't think they are being unreasonable, especially when the shirt has a custom name on it. While SBR is the traditional format for tri's it's not the only one. Why should a company that delivers what was ordered be forced to suffer a loss? |
| 2010-12-07 11:57 AM in reply to: #3238676 |
Elite 3060 N Carolina | Subject: RE: Do Not Order from CustomizedGirl.com I don't see where a mistake was made. Triathlon does not always have to be swim-bike-run. The company has a right to refuse to make a new shirt. On the other hand, as a business owner myself, there comes a time when you have to bend a little. This is an example of one of those times in my opinion. The cost of a new shirt is probably worth avoiding the bad publicity like this thread. |
| 2010-12-07 12:06 PM in reply to: #3239804 |
Master 4119 Toronto Bronze member | Subject: RE: Do Not Order from CustomizedGirl.com japarker24 - 2010-12-07 12:57 PM I don't see where a mistake was made. Triathlon does not always have to be swim-bike-run. The company has a right to refuse to make a new shirt. On the other hand, as a business owner myself, there comes a time when you have to bend a little. This is an example of one of those times in my opinion. The cost of a new shirt is probably worth avoiding the bad publicity like this thread. Agreed - it's just poor form. Someone bought a gift. Clearly none of the parties involved in the purchase knew much about the subject when pointed out that they don't quite have the subject right it's in their best interest to fix it - especially if they want to sell more tri-related stuff. |
| 2010-12-07 12:41 PM in reply to: #3239818 |
| Subject: RE: Do Not Order from CustomizedGirl.com juniperjen - 2010-12-07 10:06 AM japarker24 - 2010-12-07 12:57 PM I don't see where a mistake was made. Triathlon does not always have to be swim-bike-run. The company has a right to refuse to make a new shirt. On the other hand, as a business owner myself, there comes a time when you have to bend a little. This is an example of one of those times in my opinion. The cost of a new shirt is probably worth avoiding the bad publicity like this thread. Agreed - it's just poor form. Someone bought a gift. Clearly none of the parties involved in the purchase knew much about the subject when pointed out that they don't quite have the subject right it's in their best interest to fix it - especially if they want to sell more tri-related stuff. I disagree, the company has gotten exposure to 600+ people that have viewed this thread and if you read through it they seem to deliver what they promise. They even offered to provide an additional custom item at costs. With all due respect, it seems the customer is being more unreasonable than the company. Looks like a win for the company IMO. |
| 2010-12-08 12:35 PM in reply to: #3238676 |
Master 3546 Millersville, MD | Subject: RE: Do Not Order from CustomizedGirl.com I did not know of this company before this thread, and would consider ordering from them if I wanted something they made. Nothing offered as evidence of their poor customer service in this thread has resonated with me at all. |
| 2010-12-08 1:13 PM in reply to: #3238676 |
Expert 715 PA | Subject: RE: Do Not Order from CustomizedGirl.com |
| 2010-12-08 1:24 PM in reply to: #3238676 |
Champion 8936 | Subject: RE: Do Not Order from CustomizedGirl.com Sucks that it came out wrong, but it was ordered wrong. How is that their fault, and why do they need to fix it for free? I think they were generous in offering you a discount for a second shirt. |
| 2010-12-08 7:28 PM in reply to: #3241530 |
Master 1681 Rural Ontario | Subject: RE: Do Not Order from CustomizedGirl.com wabash - 2010-12-08 2:13 PM their underwear doesnt fit me very well. You shouldn't be wearing someone else's underwear. Stick to your own or go commando.  |
|
|
|
View profile
Add to friends
Go to training log
Go to race log
Send a message
View album
CONNECT WITH FACEBOOK