You know what's great customer service?

Garmin is an incredible company based on my experiences. My dad had a 205 with a crazy quiet beep feature (seriously, it was barely audible) and they sent him a brand new 305 as a replacement.

They know how to keep their consumers happy!

Ironically I was just talking to a friends about how Garmin has, bar none, the best customer service I have ever run across with a company.  This is what prompted me to recommend the Garmin Forerunner to him ... and is a major differentiator from the other GPS enabled HR monitor options.  He is now going to purchase one (From Costco for the ridiculously cheap price of $149) and use it for his training.

I have had similar conversations that resulted in purchases by an additional 4 friends who were entering into the sport.

I say all that to demonstrate that good customer service does not only keep existing customers happy but also works to expand their sales ... and how happy I am that Garmin realizes this.

When you've been checking your mail for the Aevero gear you're expecting, and instead you get an email:

"We are deeply sorry for having to send this message!

 Your package was just returned to us from the US Postal Service... because it suffered some damage while in transit :-(  The US Postal Service is still honoring the postage and your confirmation number.  We will reship your package (with new items of course) first-thing Friday Morning.

 We are also including a FREE Running Hat to compensate you for the extra few days you've had to wait to receive your Aevero Gear!"

Thanks Aevero - for the communication and the free gear...



Mel

Awesome, Bear !

They did the same thing when m 205 started counting miles backward

I got the same exact email from aevero. I hope it is not a scam.

Interesting...

I wanted to respond in this thread to say that I got my gear today as advertised - including the free hat.  I'm a happy Aevero customer.  Sorry for the hijack...

i got this same email, too.  no gear yet, but i'm still hopeful.

got stuff in the mail yesterday.  included the free hat.  i'll trade a couple extra days for free gear!

wow so your dad sent them a 205 and they sent him a 305 now that is amazing,

thanks Bear for the info.

i didn't want to plop down for a 205 or a 305 etc.  little out of my price range.

ended up with 50 with footpod and hr monitor strap for $65, its an amazing watch.  i never had any HRM but its been really awsome so far.

Awesome Customer Service:

I lost my Road ID while doing a sprint tri in fairhope. I wore it during the swim.  I called them up and they told me they could cancel the one I had and would send me a new one... Free!  =-) Sweet! Thanks Road ID.