Not uploading workouts from GC

2018-05-22 1:53 PM

Elite

2999

Hattiesburg, Mississippi

Subject: Not uploading workouts from GC

My workouts today are not uploading from GC. Yesterday, they did fine. I swam this morning, noticed it didn't upload to BT even though it was on GC. Reset the Garmin Connect authorization. Went for a bike ride and that didn't show up either.

2018-05-22 2:26 PM

in reply to: parrj

Master

2210

Columbus, Ohio

Coaching member

Subject: RE: Not uploading workouts from GC

We will look into it, Jeff.

Just to confirm, your workouts are showing up in Garmin Connect just fine, but they aren't copying over here to your training log, right?

2018-05-22 4:45 PM

in reply to: 0

Elite

2999

Hattiesburg, Mississippi

Subject: RE: Not uploading workouts from GC

That is correct. They are on GC and copied over to other 3rd party sites, just not to BT.

Edited by parrj 2018-05-22 4:46 PM

StartingToTri

2018-05-22 6:30 PM

in reply to: 0

Master

1480

Southwest Chicago 'burbs

Bronze member

Subject: RE: Not uploading workouts from GC

Same here.

Was working yesterday, not working today with a run I did.

The run is shown on Garmin and has also uploaded to Strava just fine.

ETA: I also reauthenticated and that didn't help.

Thanks,

Laura.

Edited by StartingToTri 2018-05-22 6:31 PM

Khyron

2018-05-22 11:19 PM

in reply to: StartingToTri

Master

1437

Calgary, AB

Silver member

Subject: RE: Not uploading workouts from GC

Just letting you know, me too - re-did Garmin connect link, Strava is fine, BT does not show Fri or Mon/Tues workouts for me.

jmkizer

2018-05-23 7:08 AM

in reply to: StartingToTri

Master

9705

Raleigh, NC area

Subject: RE: Not uploading workouts from GC

Same here.

I know of at least two other people how have mentions this problems as well. Workouts show up in Garmin, Strava, Training Peaks but not here.

2018-05-23 7:45 AM

in reply to: #5243617

Elite

2999

Hattiesburg, Mississippi

Subject: RE: Not uploading workouts from GC

Same problem this morning. I manually uploaded yesterday's workouts, so they now show because of that.

2018-05-23 7:56 AM

in reply to: parrj

Master

2210

Columbus, Ohio

Coaching member

Subject: RE: Not uploading workouts from GC

Thank you all. It's helpful when we know it's a universal problem and not one user's individual settings.
We're working on it and promise it will be fixed soon. When I have a more accurate estimate of when it will be fixed, I'll let you know.

amd723

2018-05-23 8:09 AM

in reply to: alicefoeller

Master

7712

Orlando

Subject: RE: Not uploading workouts from GC

Originally posted by alicefoeller Thank you all. It's helpful when we know it's a universal problem and not one user's individual settings. We're working on it and promise it will be fixed soon. When I have a more accurate estimate of when it will be fixed, I'll let you know.

im in the same boat, happy to know you’re on it!

melbo55

2018-05-23 8:56 AM

in reply to: alicefoeller

Pennsylvania

Subject: RE: Not uploading workouts from GC

Chiming in. Last automatically uploaded workout to BT was Saturday (didn't do any activities Sun or Mon) and it did not work on Tuesday or Wednesday. Auto upload is working to Strava and TrainingPeaks.

Thanks for working on it, Alice!

StaceyK

2018-05-23 8:08 PM

in reply to: 0

Veteran

2441

Western Australia

Subject: RE: Not uploading workouts from GC

Me too.

If you are trying to work out a time line of when it stopped working I am in Australia. My Monday lunchtime run showed up - that would be about midnight Sunday in the US but Tuesday's didn't come through.

Thanks for getting it sorted for us.

Edited by StaceyK 2018-05-23 8:08 PM

jmkizer

2018-05-24 7:16 AM

in reply to: StaceyK

Master

9705

Raleigh, NC area

Subject: RE: Not uploading workouts from GC

Originally posted by StaceyK Me too. If you are trying to work out a time line of when it stopped working I am in Australia. My Monday lunchtime run showed up - that would be about midnight Sunday in the US but Tuesday's didn't come through. Thanks for getting it sorted for us.

My Monday morning (US Eastern Time) swim uploaded/imported fine but my Tuesday stuff did not.

2018-05-24 2:27 PM

in reply to: jmkizer

Master

2210

Columbus, Ohio

Coaching member

Subject: RE: Not uploading workouts from GC

The workout data is coming through now.
Depending on where your workouts were in the backlog, it may take a couple of hours to see the data in your log. (We are processing 3,000 workouts per hour and there were 5,000 of them in the queue.)

Thanks so much for your patience!

Here are the technical details, for all of us geeks:

"A system update on the 22nd necessitated a change to the site's java runtime configuration.

During the resolution of this initial issue, I discovered a secondary problem that was also causing workouts to take longer to process than they should.

Both issues are now corrected." - The BeginnerTriathlete Programming Team

2018-05-24 9:21 PM

in reply to: alicefoeller

Elite

2999

Hattiesburg, Mississippi

Subject: RE: Not uploading workouts from GC

Alice,

It now appears that several previous workouts, from May 2010 have been duplicated as well.

2018-05-24 9:30 PM

in reply to: parrj

Elite

2999

Hattiesburg, Mississippi

Subject: RE: Not uploading workouts from GC

To be more specific, every workout uploaded between when I got on the site 3/1/05 to 2/14/12 has been duplicated.

jmkizer

2018-05-25 7:20 AM

in reply to: parrj

Master

9705

Raleigh, NC area

Subject: RE: Not uploading workouts from GC

Originally posted by parrj To be more specific, every workout uploaded between when I got on the site 3/1/05 to 2/14/12 has been duplicated.

I can confirm that there are duplicates in my log during that timeframe. I cannot say for certain when they appeared.

amd723

2018-05-25 7:41 AM

in reply to: jmkizer

Master

7712

Orlando

Subject: RE: Not uploading workouts from GC

Originally posted by jmkizer

Originally posted by parrj To be more specific, every workout uploaded between when I got on the site 3/1/05 to 2/14/12 has been duplicated.

I can confirm that there are duplicates in my log during that timeframe. I cannot say for certain when they appeared.

Yep, lots of duplicates!

2018-05-25 4:26 PM

in reply to: amd723

Master

2210

Columbus, Ohio

Coaching member

Subject: RE: Not uploading workouts from GC

Oh, crud. OK.
In the past I think we've been able to merge/reconcile the duplicates. I'll check with the team.
Sorry about that.

Please leave them for now in case we can easily get rid of them ... I don't want you going and deleting hundreds of workouts by hand.

2018-05-25 8:29 PM

in reply to: alicefoeller

Elite

2999

Hattiesburg, Mississippi

Subject: RE: Not uploading workouts from GC

Thanks for being so responsive with this. I know staying up on tech and doing updates causes lots of issues.

2018-05-25 9:48 PM

in reply to: parrj

Master

2210

Columbus, Ohio

Coaching member

Subject: RE: Not uploading workouts from GC

You're welcome.

The team thinks that anyone who delinked and reconnected, thinking the outage was their individual problem (not a site problem) would have a lot of duplicates.

Luckily we have a de-duplicator tool, and our team will start running this tonight for the users who see this issue.
If you haven't posted yet, but you have a lot of duplicates, please post to this thread. Thanks!