Site Issues Training Log & Site Support » Not uploading workouts from GC Rss Feed  
Moderators: k9car363, alicefoeller Reply
2018-05-22 1:53 PM

User image

Elite
2992
2000500100100100100252525
Hattiesburg, Mississippi
Subject: Not uploading workouts from GC
My workouts today are not uploading from GC. Yesterday, they did fine. I swam this morning, noticed it didn't upload to BT even though it was on GC. Reset the Garmin Connect authorization. Went for a bike ride and that didn't show up either.


2018-05-22 2:26 PM
in reply to: parrj

User image

Master
2029
200025
Columbus, Ohio
Gold member
Subject: RE: Not uploading workouts from GC
We will look into it, Jeff.

Just to confirm, your workouts are showing up in Garmin Connect just fine, but they aren't copying over here to your training log, right?
2018-05-22 4:45 PM
in reply to: 0

User image

Elite
2992
2000500100100100100252525
Hattiesburg, Mississippi
Subject: RE: Not uploading workouts from GC
That is correct. They are on GC and copied over to other 3rd party sites, just not to BT.

Edited by parrj 2018-05-22 4:46 PM
2018-05-22 6:30 PM
in reply to: 0

User image

Master
1473
10001001001001002525
Southwest Chicago 'burbs
Subject: RE: Not uploading workouts from GC

Same here. 

Was working yesterday, not working today with a run I did.

The run is shown on Garmin and has also uploaded to Strava just fine.

ETA: I also reauthenticated and that didn't help.

Thanks,

Laura.

 



Edited by StartingToTri 2018-05-22 6:31 PM
2018-05-22 11:19 PM
in reply to: StartingToTri

User image

Master
1410
1000100100100100
Calgary, AB
Bronze member
Subject: RE: Not uploading workouts from GC
Just letting you know, me too - re-did Garmin connect link, Strava is fine, BT does not show Fri or Mon/Tues workouts for me.
2018-05-23 7:08 AM
in reply to: StartingToTri

User image

Master
7714
50002000500100100
Raleigh, NC area
Subject: RE: Not uploading workouts from GC

Same here.

I know of at least two other people how have mentions this problems as well. Workouts show up in Garmin, Strava, Training Peaks but not here.



2018-05-23 7:45 AM
in reply to: #5243617

User image

Elite
2992
2000500100100100100252525
Hattiesburg, Mississippi
Subject: RE: Not uploading workouts from GC
Same problem this morning. I manually uploaded yesterday's workouts, so they now show because of that.
2018-05-23 7:56 AM
in reply to: parrj

User image

Master
2029
200025
Columbus, Ohio
Gold member
Subject: RE: Not uploading workouts from GC
Thank you all. It's helpful when we know it's a universal problem and not one user's individual settings.
We're working on it and promise it will be fixed soon. When I have a more accurate estimate of when it will be fixed, I'll let you know.
2018-05-23 8:09 AM
in reply to: alicefoeller

User image

Master
6534
5000100050025
Orlando
Subject: RE: Not uploading workouts from GC

Originally posted by alicefoeller Thank you all. It's helpful when we know it's a universal problem and not one user's individual settings. We're working on it and promise it will be fixed soon. When I have a more accurate estimate of when it will be fixed, I'll let you know.

im in the same boat, happy to know you’re on it!

2018-05-23 8:56 AM
in reply to: alicefoeller

User image

Pennsylvania
Subject: RE: Not uploading workouts from GC

Chiming in.  Last automatically uploaded workout to BT was Saturday (didn't do any activities Sun or  Mon) and it did not work on Tuesday or Wednesday.  Auto upload is working to Strava and TrainingPeaks.

Thanks for working on it, Alice! 

2018-05-23 8:08 PM
in reply to: 0

User image

Veteran
2441
200010010010010025
Western Australia
Subject: RE: Not uploading workouts from GC
Me too.

If you are trying to work out a time line of when it stopped working I am in Australia. My Monday lunchtime run showed up - that would be about midnight Sunday in the US but Tuesday's didn't come through.

Thanks for getting it sorted for us.

Edited by StaceyK 2018-05-23 8:08 PM


2018-05-24 7:16 AM
in reply to: StaceyK

User image

Master
7714
50002000500100100
Raleigh, NC area
Subject: RE: Not uploading workouts from GC

Originally posted by StaceyK Me too. If you are trying to work out a time line of when it stopped working I am in Australia. My Monday lunchtime run showed up - that would be about midnight Sunday in the US but Tuesday's didn't come through. Thanks for getting it sorted for us.

My Monday morning (US Eastern Time) swim uploaded/imported fine but my Tuesday stuff did not.

2018-05-24 2:27 PM
in reply to: jmkizer

User image

Master
2029
200025
Columbus, Ohio
Gold member
Subject: RE: Not uploading workouts from GC
The workout data is coming through now.
Depending on where your workouts were in the backlog, it may take a couple of hours to see the data in your log. (We are processing 3,000 workouts per hour and there were 5,000 of them in the queue.)

Thanks so much for your patience!

Here are the technical details, for all of us geeks:

"A system update on the 22nd necessitated a change to the site's java runtime configuration.

During the resolution of this initial issue, I discovered a secondary problem that was also causing workouts to take longer to process than they should.

Both issues are now corrected." - The BeginnerTriathlete Programming Team
2018-05-24 9:21 PM
in reply to: alicefoeller

User image

Elite
2992
2000500100100100100252525
Hattiesburg, Mississippi
Subject: RE: Not uploading workouts from GC
Alice,

It now appears that several previous workouts, from May 2010 have been duplicated as well.
2018-05-24 9:30 PM
in reply to: parrj

User image

Elite
2992
2000500100100100100252525
Hattiesburg, Mississippi
Subject: RE: Not uploading workouts from GC
To be more specific, every workout uploaded between when I got on the site 3/1/05 to 2/14/12 has been duplicated.
2018-05-25 7:20 AM
in reply to: parrj

User image

Master
7714
50002000500100100
Raleigh, NC area
Subject: RE: Not uploading workouts from GC

Originally posted by parrj To be more specific, every workout uploaded between when I got on the site 3/1/05 to 2/14/12 has been duplicated.

I can confirm that there are duplicates in my log during that timeframe. I cannot say for certain when they appeared.



2018-05-25 7:41 AM
in reply to: jmkizer

User image

Master
6534
5000100050025
Orlando
Subject: RE: Not uploading workouts from GC
Originally posted by jmkizer

Originally posted by parrj To be more specific, every workout uploaded between when I got on the site 3/1/05 to 2/14/12 has been duplicated.

I can confirm that there are duplicates in my log during that timeframe. I cannot say for certain when they appeared.

Yep, lots of duplicates!
2018-05-25 4:26 PM
in reply to: amd723

User image

Master
2029
200025
Columbus, Ohio
Gold member
Subject: RE: Not uploading workouts from GC
Oh, crud. OK.
In the past I think we've been able to merge/reconcile the duplicates. I'll check with the team.
Sorry about that.

Please leave them for now in case we can easily get rid of them ... I don't want you going and deleting hundreds of workouts by hand.
2018-05-25 8:29 PM
in reply to: alicefoeller

User image

Elite
2992
2000500100100100100252525
Hattiesburg, Mississippi
Subject: RE: Not uploading workouts from GC
Thanks for being so responsive with this. I know staying up on tech and doing updates causes lots of issues.
2018-05-25 9:48 PM
in reply to: parrj

User image

Master
2029
200025
Columbus, Ohio
Gold member
Subject: RE: Not uploading workouts from GC
You're welcome.

The team thinks that anyone who delinked and reconnected, thinking the outage was their individual problem (not a site problem) would have a lot of duplicates.

Luckily we have a de-duplicator tool, and our team will start running this tonight for the users who see this issue.
If you haven't posted yet, but you have a lot of duplicates, please post to this thread. Thanks!
New Thread
Site Issues Training Log & Site Support » Not uploading workouts from GC Rss Feed  
RELATED POSTS

Race Report - can't upload more than 1 photo

Started by lisac957
Views: 415 Posts: 2

2018-03-19 3:57 PM alicefoeller

Workout from Apple Watch - best way to import?

Started by scott
Views: 519 Posts: 2

2018-01-20 8:26 PM alicefoeller

Tapiriik syncing not occuring since 10/14

Started by Donto
Views: 807 Posts: 7

2018-01-02 9:15 PM alicefoeller

Can't add or edit workouts on New MacBook Pro

Started by Hot Runner
Views: 528 Posts: 4

2017-10-07 8:35 AM alicefoeller

Upload issues Pages: 1 2 3

Started by jmkizer
Views: 2055 Posts: 52

2017-12-01 12:50 PM alicefoeller