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2008-08-07 9:29 PM
in reply to: #1588399

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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!

Rad-Onc PA - 2008-08-07 4:00 PM Don't have a dog in this fight...kind of a phrase I picked up living here in Savannah....agreed. No fight...just a phrase....

Ahhh...Mike Vick country



2008-08-07 9:47 PM
in reply to: #1589018

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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!

pitt83 - 2008-08-07 9:33 PM 

 You're making sense by suggesting to put the onus on them. A few have suggested the LBS as a source for evaluation; I understand that. But why would the LBS pay an employee of theirs for an hour or more to look up each washer, bolt, screw and component I'm inquiring about? For the off handed chance I'd go back and buy the replacement bike from them? My estimate is a real cost to that shop. As it is, my local LOOK dealer could and likely would do this, but my next bike might be Pinarello and he's not a dealer. He'd put in that time and get nothing for it. I hadn't accounted for the cost of estimates and labor. The labor would be mine since I enjoy wrenching, but still, my time isn't free. As for the 2005 frame being available; it isn't currently or a closed auction on eBay. So if that's our source of info for what the depreciation is typical at this age, the data doesn't exist there. I'll keep you all posted as things play out. It'll take months I'm guessing. So much for the late road racing season

Sure you can put the onus on the insurance company.  But what's their incentive? (Hint - it's not to pay out more). And if you don't use a couple of LBS to get some hard numbers, their adjuster is going to think you are just pulling numbers out of your azz.  You could pull some catalogues together to show what the components cost, but there would stil be the frame to deal with.

As for figuring depreciation, it shouldn't be that hard.  Sure, you might not find a 2005 frame around.  But what's a 2008 frame run? How about a 2007 (shouldn't be too hard to find)?  Are there any 2006's out there?  You can track the trend, and come up with a reasonable number. 

Yes, if you replace your 2005 bike with a 2008 (or in a couple of months, a 2009), using the insurance payout, you will end up losing money. Accept that.  You will still end up with more bike than you started with, and if you don't want to spend your own money to get there, accept getting a bike that is newer but less advanced. Of course, if you convince them that the component system is worth more separately than as part of the bike "package", you may not lose as much money. 

2008-08-08 5:46 AM
in reply to: #1587460

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Expert
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Fort Wayne, IN
Subject: RE: Hit by car: Trapped by bureaucrats, HELP!
I suspect the insurance company will delay and throw up road blocks in the hope that you will give up and go away.  I agree you need to be persistent.
2008-08-08 6:38 AM
in reply to: #1587460

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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!

Being a USAA person I can say that in all my experiences with them for claims they have always taken care of me.

I had bought a high end hybrid from Giant many years ago to ride with my wife (only $650, but still pricey for a hybrid) and it got stolen from my house.  USAA paid me something like $500 or so for it.

Hope it all works out!  And glad to hear you're okay.

2008-08-08 7:08 AM
in reply to: #1589018

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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!
pitt83 - 2008-08-07 9:33 PM

You're making sense by suggesting to put the onus on them. A few have suggested the LBS as a source for evaluation; I understand that. But why would the LBS pay an employee of theirs for an hour or more to look up each washer, bolt, screw and component I'm inquiring about?


I worked for an LBS for a couple of years, and we always provided this type of estimating for folks. We considered it part of the customer service end of the business, even if those folks were going to go order everything online and cut us out of the deal, it's just part of what we did as our good business practice.

We hoped that by being real people who gave great service, we might change the minds of some of the 'nashbar/performance' people. Having a good relationship with an LBS is not a bad idea for a cyclist, and most LBS employees are just folks who love to ride - not in it to make a ton of money, just to be around bikes all the time and talk about them, and maybe get a discount on their own stuff.

Chances are, if you have a good LBS, they will help you value your bike appropriately for your claim, and the ins. adjuster will be more accepting of a 'real' estimate from an existing business.

Good luck...
2008-08-08 7:36 AM
in reply to: #1589397

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Champion
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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!
annabananamc - 2008-08-08 8:08 AM

pitt83 - 2008-08-07 9:33 PM

You're making sense by suggesting to put the onus on them. A few have suggested the LBS as a source for evaluation; I understand that. But why would the LBS pay an employee of theirs for an hour or more to look up each washer, bolt, screw and component I'm inquiring about?


I worked for an LBS for a couple of years, and we always provided this type of estimating for folks. We considered it part of the customer service end of the business, even if those folks were going to go order everything online and cut us out of the deal, it's just part of what we did as our good business practice.

We hoped that by being real people who gave great service, we might change the minds of some of the 'nashbar/performance' people. Having a good relationship with an LBS is not a bad idea for a cyclist, and most LBS employees are just folks who love to ride - not in it to make a ton of money, just to be around bikes all the time and talk about them, and maybe get a discount on their own stuff.

Chances are, if you have a good LBS, they will help you value your bike appropriately for your claim, and the ins. adjuster will be more accepting of a 'real' estimate from an existing business.

Good luck...


And, ya know, my local LOOK retailer is also a friend and my fitter. I've given him business prior and will do so going forward. He might be up to "helping" me out with this one.

Gearboy: That's a great idea. You can find 2007 and 2006 prices, so establishing a trend, even for new in box frames, shows at least some kind of linear progression for the slope. That's at least better than pulling a number from, well, wherever numbers get pulled from.

Whizzzz: I have an estimate from wrenchscience, but will try and pin this down a bit better. Nothing there is broken out on a per-component price. I can do that over a beer tonight. As for receipts; that's spotty at best. I bought these components over a few periods, so, it's not like I picked up a whole bike at one time and paid a pre-set figure for it. Things like the wheels and brakes were older. The saddle I bought as a "One day, I'll use this really nice saddle" purchase. But I can certainly do better than throwing a hissy fit and screaming a number.


2008-08-08 7:58 AM
in reply to: #1587460

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Champion
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Albuquerque, New Mexico
Subject: RE: Hit by car: Trapped by bureaucrats, HELP!
When I suggest putting the onus on the insurance company, that is after you've put together a legitimate claim.  If they start balking, turn it over to them to counter with an equally specific offer. 
2008-08-08 9:24 AM
in reply to: #1587460

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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!
CALL ERIN BROCKAVICH!!!!
2008-08-08 10:04 AM
in reply to: #1589005

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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!
pitt83 - 2008-08-07 9:26 PM

Hmm, that's anew one on me! I think she got a ticket for "unsafe passing of a cyclist" or "failure to yield to a cyclist" at the scene. I merely overheard the officer telling her and wasn't included in the conversation. Don't know if it's a true taicket or a warning. She was veery cooperative as was I.

So, you're saying that I can contact the police and somehow become part of the prosecution and ask for my damages as part of her criminal offense? I've always thought of it as a purely civil matter.


I would start at calling the law enforcement agency that did the report to find out if it was a charge or a warning that was issued - once you determine that, if it was a charge you that same agency should be able to tell you who will be handling the case. A traffic citation is generally still a criminal charge (depends of course on how your state treats it). Recovery via the criminal prosecution is generally more limited than in civil - but it is still an avenue to consider.
2008-08-08 10:09 AM
in reply to: #1587460

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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!

That sucks and unfortunately I have nothing to help you out.  All I know is if I am ever in an accident like this I am getting in that stupid ambulance that way they can't say I refused treatment at least.  Seems like a pain in the a$$ but you never know what might show up later. 

I do hate the idea of having to hire a lawyer to "scare" the insurance company but unfortunatley sometimes it is needed.  I really doubt they will ever pay the full value of the bike since the value does depreciate like a car but I would think they would depreciate it over alot more years than a car.

Good Luck.

2008-09-22 7:25 PM
in reply to: #1587460

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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!
Update: My case FINALLY resolved. Everything moved at snails pace. First, it took about 3 weeks for the insurance adjuster to admit their client was at fault in the accident. The police report was damning in that two witnesses saw and claimed she was in the wrong. The adjuster then took responsibility for the loss.

Next, I needed to get photos (I had these and posted them) and a statement that the bike was totalled and not repairable. I got a USCF Cat 1 and Syndey Olympic head bike mechanic to write a letter condeming the bike. Still this adjuster balked saying "it must be repairable and something must still be useable". Again, this is 6 weeks post incident.

Next, to throw me a bone, they settled on my incidentals; shoes, shorts, helmet. That was two weeks ago. He said they were still investigating the bike and suitability of repairs. I insisted that no way the frame could be repaired. Even Calfee (who's the only outfit who will repair CF) couldn't match the dye of the CF weave, hence, that alone condemns the bike. I'm still getting push back.

Two days later, everything changed. The adjuster called, apologized that this has dragged out so long. His estimate is slightly different than mine. "Are you prepared to take $56 more than your estimate"? His actuary tables came up higher than what I quoted and "I don't want to be dragged into another meeting and get sign off on this".

He then asks about my injuries (first time in the whole case). Asks if I'm OK and if I'll be seeking any damages for that. I assure him it's simply road rash and not serious; yes, I'm OK.

So, today I recieved settlment for the value of the bike which was ruined in the accident. Finally...

PS: I've already ordered a new bike.....

PPS: Photos are: http://picasaweb.google.com/Pittsburgh83/SingletonBicycleCrash#

Edited by pitt83 2008-09-22 7:48 PM


2008-09-22 7:32 PM
in reply to: #1587460

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2008-09-22 8:29 PM
in reply to: #1587460

Master
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Salt Lake City
Subject: RE: Hit by car: Trapped by bureaucrats, HELP!

Congrats, I'm glad everything worked out OK, and here I was formulating a lengthy reply as I read through the thread.  I was an insurance adjuster handling accidents just like this one for about two years before I fled for my life and changed careers.

For what it's worth, 6 weeks is actually a fairly speedy resolution for a situation like this.  I'm glad the insurance company came to a reasonable estimate.  Most car vs bike accidents involve $100 wal-mart jobs, so it doesn't surprise me that coming up with a reasonable value took some time, as it was stated earlier, most people have no idea how much a bike can be worth.

I'm totally speculating here, but as an adjuster once my claims reached a certain age they started hitting reports and management started taking a closer look at them, for me it was usually 30 days for damaged property.  While it isn't out of the ordinary for injury claims to be drug out months or even years, property damage should be settled relatively quickly, so I'm wondering if the guy on the other end suddenly found himself on the hook to get your claim settled.  The thing lots of people don't understand about insurance companies is that the person handling the claim cares much less about how much how much he/she has to pay out and much more about how quickly he can get the matter resolved.  Most adjusters walk in every day to 10+ new accidents in their inbox, and over 100 pending at any given time.  All they really want to do is close the file.

I'm glad everything worked out for you.

2008-09-22 8:32 PM
in reply to: #1587460

Master
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Olney, MD
Subject: RE: Hit by car: Trapped by bureaucrats, HELP!
YAY!!  I'm glad everything worked out for you.  I figured it would
2008-09-23 8:21 AM
in reply to: #1587460

Champion
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Checkin' out the podium girls
Subject: RE: Hit by car: Trapped by bureaucrats, HELP!
While I was bike shopping, another customer approached me with "Have I got a story for you". He introduced himslef as either running or working for (don't recall) the SRAM neutral support. They have painted up Volvo XC70's and they have spare bikes on the roof; 8 of them. Orbea Orcas with Zipp 404 wheels.

When travelling in Wyoming, a semi truck bumped their car flipping it over. Everyone was OK; observation at the hospital but nothing serious.

Damages to the car were ~$42000. The bikes were $11,000/ea making that part $88,000. He said they had a real tough time convincing the adjuster of that one.
2008-09-23 9:50 AM
in reply to: #1587460

Pro
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Vestavia Hills
Subject: RE: Hit by car: Trapped by bureaucrats, HELP!

Thanks for keeping us posted throughout the whole ordeal.  It has been informative about the process one has to go through just to get reimbursed for something that is not your fault.

Do you have any words of advice for those who will go through this in the future?  In retrospect, is there something you wish had/had not done?



2008-09-23 10:02 AM
in reply to: #1587460

Science Nerd
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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!
Glad to hear it all worked out. 
2008-09-23 6:32 PM
in reply to: #1587460

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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!


Edited by runrachierun 2008-09-23 6:34 PM
2008-09-24 4:46 AM
in reply to: #1587562

Expert
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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!

the bear - 2008-08-07 11:05 AM It's not reasonable to expect a new bike as compensation for damage to a used bike.

Bear...Ive never thought this before, but in this case you couldn't be more wrong.

If somebody is minding their own business, following the rules of the road, and a numbskull crunches their bike and it is a total loss (which it sounds like the case) then the very least you should expect is a new bike.

2008-09-24 5:02 AM
in reply to: #1587460

Master
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Connecticut
Subject: RE: Hit by car: Trapped by bureaucrats, HELP!

I was wondering if you got that sorted out.  I'm glad to hear that it's settled now.

Did I miss the part where you said what bike you picked out?  I remember that you had several in mind.

2008-09-24 7:05 AM
in reply to: #1692432

Champion
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Checkin' out the podium girls
Subject: RE: Hit by car: Trapped by bureaucrats, HELP!
That's a secret until she's built. I have a "Bike bun in the oven" right now Watch for a "porn" thread in a few weeks.

As for the "What did I learn"?

1.) I should have taken the ambulance ride and gotten checked over. Even just a pro scrub for road rash debris versus me with an iodine wet-nap would have been a better choice. I had helmet damage yet didn't go for a CT scan: That's dumb.

2.) I should have obtained expert opinion of repair suitability versus total loss right away. I waited until the insurance admitted they were responsible and then took the bike for opinions about being totalled. That shop took a week to get me that delaying the process.

3.) Receipts: It would have been easier to have a spreadsheet and reciepts showing what I paid versus trolling for replacement part value. I built that bike over time buying parts because I had a project in mind for someday. I lost track of what they cost.

4.) Small claims court was a viable back-up strategy. In CT, the process is pretty straight forward and damages up to $5K can be persured. I had the paperwork completed and would have been there this week had it not closed when it did. Filing fees are $35. I'm sure the defendant (driver) would have called the insurance right away expressing theit displeasure.

Edited by pitt83 2008-09-24 7:10 AM


2008-09-24 8:38 AM
in reply to: #1692429

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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!
MikeJ - 2008-09-24 4:46 AM

the bear - 2008-08-07 11:05 AM It's not reasonable to expect a new bike as compensation for damage to a used bike.

Bear...Ive never thought this before, but in this case you couldn't be more wrong.

If somebody is minding their own business, following the rules of the road, and a numbskull crunches their bike and it is a total loss (which it sounds like the case) then the very least you should expect is a new bike.

There's no legal basis for this line of thought. If you were in a ten-year-old car, and "minding your own business, following the rules of the road, and a numbskull crunches your car and it is a total loss," you would not get, nor should you expect, a brand new car. Why should a bike be any different?

It may work out that way, and the insurance company may give you a few hundred dollars over the depreciated value of your bike just to make you (and ancillary issues) go away, but I'll stand by my original statement that it's not reasonable to expect it.

Glad it worked out in this case, looking forward to the pics of the new ride.

2008-09-24 9:39 AM
in reply to: #1692677

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Subject: RE: Hit by car: Trapped by bureaucrats, HELP!
the bear - 2008-09-24 9:38 AM
MikeJ - 2008-09-24 4:46 AM

the bear - 2008-08-07 11:05 AM It's not reasonable to expect a new bike as compensation for damage to a used bike.

Bear...Ive never thought this before, but in this case you couldn't be more wrong.

If somebody is minding their own business, following the rules of the road, and a numbskull crunches their bike and it is a total loss (which it sounds like the case) then the very least you should expect is a new bike.

There's no legal basis for this line of thought. If you were in a ten-year-old car, and "minding your own business, following the rules of the road, and a numbskull crunches your car and it is a total loss," you would not get, nor should you expect, a brand new car. Why should a bike be any different?

It may work out that way, and the insurance company may give you a few hundred dollars over the depreciated value of your bike just to make you (and ancillary issues) go away, but I'll stand by my original statement that it's not reasonable to expect it.

Glad it worked out in this case, looking forward to the pics of the new ride.

 

Oh, and as usual, the bear IS right.

2008-09-24 10:06 AM
in reply to: #1692825

Pro
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Vestavia Hills
Subject: RE: Hit by car: Trapped by bureaucrats, HELP!

Correction ... the Bear has continued his streak of stumbling uncontrollably into being correct yet again.

roch1009 - 2008-09-24 10:39 AM

Oh, and as usual, the bear IS right.

 

roch1009 - 2008-09-24 10:39 AM
the bear - 2008-09-24 9:38 AM
MikeJ - 2008-09-24 4:46 AM

the bear - 2008-08-07 11:05 AM It's not reasonable to expect a new bike as compensation for damage to a used bike.

Bear...Ive never thought this before, but in this case you couldn't be more wrong.

If somebody is minding their own business, following the rules of the road, and a numbskull crunches their bike and it is a total loss (which it sounds like the case) then the very least you should expect is a new bike.

There's no legal basis for this line of thought. If you were in a ten-year-old car, and "minding your own business, following the rules of the road, and a numbskull crunches your car and it is a total loss," you would not get, nor should you expect, a brand new car. Why should a bike be any different?

It may work out that way, and the insurance company may give you a few hundred dollars over the depreciated value of your bike just to make you (and ancillary issues) go away, but I'll stand by my original statement that it's not reasonable to expect it.

Glad it worked out in this case, looking forward to the pics of the new ride.

2008-09-24 10:43 AM
in reply to: #1587460

Champion
4902
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Ottawa, Ontario
Subject: RE: Hit by car: Trapped by bureaucrats, HELP!

I went through the same bull shite some years ago.  It was a clear cut case of a motorist who simply ignored the fact that I was on the road on my bike and hit me.  Here is what I did:

  • At the scene, I got the name and phone number of the car driver's insurance company
  • I got a copy of the accident report
  • I went to my local bike shop and got 2 estimates, one to repair and one for a new bike - a new bike cost less
  • I contacted the insurance company and related all the information along with replacement costs for my cycling shoes, my jersey and my helmet
  • They said they would pay but kept giving me the run-around
  • I contacted the Upper Canada Law Society and asked for their help
  • I was given a case number and the phone number of a lawyer that would handle the case "pro bono"
  • I called the lawyer who said to call the insurance company and let them know that if the case was not settled today, that they could deal with him in future
  • I got my check in full, for a new bike, new helmet, new shoes and new jersey less than one hour after the phone call
  • I called the lawyer and told him that the case was concluded to my satisfaction

Of course, The UCLS is in Ontario, Canada and law societies may be different in the States.  However, I do believe that most law societies do require that their members provide "pro bono" work at least once a year.  At the very least, it is worth a shot.  Find out what your state's law society's position is on this matter.

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